Clinic Support Team Member II

The Jamestown Family Health Clinic (JFHC) Clinic Support Team Member II will process patient appointments, manage, store and process patient health information according to HIPAA guidelines, CMS regulations and all other JFHC policies, contracts, and agreements. This position will focus on quality customer service for staff and patients while maintaining confidentiality and performing services that support patient care.Schedule:Monday-Friday: 8AM - 5PMEssential FunctionsProcess medical record releases in and out of the JFHCScan and commit all clinic documents to chartsReview, sort, and forward incoming e-faxes to Care TeamsProcess patient referrals for specialty care and testsTrack and follow-up on referralsCheck-in patients arriving for appointmentsSchedule patient appointmentsPerform registration pre-visit work queuesPrepare and send Results Letters to patientsTake phone calls from patients and other medical providersAnswer questions and provide information according to JFHC policiesCommunicate effectively with internal staff throughout the JFHCKeep the JFHC informed of changes in local health care impacting JFHC Providers and patientsProcess prior authorizations needed for patient services and pharmacyRegister new patients in the Electronic Health Record systemAdhere to all JST and JFHC policies and procedures, including but not limited to standards for safety, and work practices as described in the JFHC Occupational Exposure Control Plan and HIPAAPerform additional duties as assignedRequirementsHigh School Diploma or equivalentCompletion of 1-2 years (4-6 quarters) of an accredited Medical Assistant ProgramBasic First Aid/CPR from the American Heart AssociationMaintain current Washington State Medical Assistant certification at levels A, C and EExperience and knowledge of EPICMinimum of two (2) years of experience in a health care settingKnowledge of CPT and ICD-9 coding procedures and billing processesKnowledge of basic medical terminologyPrior customer service experienceExperience using common office machines including copiers, fax, and scannersComputer proficiency in Microsoft SuiteExceptional interpersonal skills including effective verbal and written communicationKnowledge of types and names of common prescription medicationsKnowledge of primary care services and the local health care systemPossess a Valid Washington State Driver’s LicenseMust be able to successfully pass criminal background investigationUphold all current vaccine requirements for employmentPreferred QualificationsAssociates DegreeExperience with multi-line telephone systemsKnowledge of office administrative operations, including personnel management, and complianceExcellent organization skills and the ability to prioritize multiple tasksEffective time management, decision-making, and problem-solving skillsDemonstrate initiative, work independently with little supervisionAmerican Indian/Alaska Native preferences applyWhy Join the Jamestown Family Health Clinic?Become part of a team dedicated to providing quality healthcare and making a meaningful difference in the community. At Jamestown Family Health Clinic, your contributions help ensure patients receive the care, attention, and support they deserve.Apply today and take the next step in your healthcare career! #J-18808-Ljbffr