Senior Underwriting Assistant

Supports Underwriters through advanced account management and policy processing activities Issues new business, renewal, endorsement, cancellation, reinstatement, and policy change transactions within company guidelines Processes monetary and non-monetary endorsements in accordance with underwriting authority and established procedures Handles complex mid-term account management activities Gathers and validates information for new business and renewal quoting Ensures accuracy, organization, and maintenance of electronic policy files Reviews policy transactions for accuracy and completeness prior to issuance Provides customer service to the Company's clients Assists producers via email and phone calls and works to strengthen our agency relationships Serves as a resource for underwriting support questions and escalates issues as appropriate Responds to more complex inquiries from agents, brokers, insureds, and internal business partners Serves as a mentor/leader to Underwriting Technicians and Underwriting Assistants Identifies workflow issues and recommends changes for process improvement Provides guidance and training on policy processing, policy issuance, and underwriting support procedures Performs quality audits on underwriting support work to ensure accuracy, compliance, and adherence to established guidelines Trains co-workers on computer systems and department procedures Assists with onboarding and training of new and existing team members, including cross-training and reinforcement of best practices Serves as a subject matter expert for underwriting support operations Requirements High school diploma or GED required Minimum 3 years of underwriting support, insurance operations, agency, brokerage, or carrier experience required Four or more years of insurance industry experience preferred Experience supporting Commercial Lines and/or Workers' Compensation business preferred, including exposure to Property, General Liability, Commercial Auto, and Workers' Compensation coverages Core Competencies Demonstrates expertise in underwriting support operations, including policy processing, account management, and customer service. Proficient in training and mentoring team members while ensuring compliance and accuracy in policy transactions. Highest-signal resume keywords Underwriting Support Experience Policy Processing Commercial Lines Knowledge Customer Service Skills Mentoring and Training ATS Optimization Keywords Hard Skills Policy Issuance Account Management Endorsement Processing Quality Audits Workflow Improvement Soft Skills Communication Organization Problem-Solving Collaboration Industry Keywords Insurance Operations Agency Experience Brokerage Experience Workers' Compensation Commercial Auto General Liability Property Coverage Tools & Technologies Electronic Policy Files Computer Systems #J-18808-Ljbffr Jobtailor