Sales Performance Analyst

Position Overview This position will oversee all aspects of the Sales Department’s key performance metrics, divisional sales trends and sales analysis by line of business. Additionally, this role will oversee the on-boarding and ramp up of new MFEs and sales leadership while providing relevant and actionable feedback to Department leadership, as well as Training & Development partners for content development and improvement. Scope of Role & Responsibilities: Serve as the subject matter expert (SME) for Sales performance, production, and sales trends Drafts, edit and produce summary of Production Recaps including Lock In, EPIC, ACD, and external reports. Update and maintain sales analytics dashboards including RepDash, post training performance monitoring, product trends, MFE performance trending (individual, team, region, division), referral sources, site trends, revenue trending, H+H Gotham sites performance and Ad hoc reports. Create and provide sales production and trend reports for the Sales Department on a daily, weekly, monthly, and quarterly basis. Monitor all sales key performance indicators such as, Gross Enrollments, Net Conversions, Enrollments to other Plans (EOP), 834 compliance and schedule adherence. Monitor all overtime trends in relation to production for all group 12 employees in the Sales department. Track budgeted positions in Sales Administration and assists with and track position fulfillment. Monitor the performance of new hires. Create and distribute 30/60/90-day ramp-up analysis to Sales leadership and Training & Development. Monitor gaps in performance as it relates to training and provide feedback and recommendations to leadership and Training & Development on training content and delivery based on production. Under direction from Sales Administration Leadership, develop other Sales Administration reports to satisfy reporting requirements and requests, including but not limited to production, reporting and presentations, Sales Administration Dashboard, etc. Manage the Sales Departments production driving projects. Manage the Sales Administration SharePoint site and other sub-sites as applicable; act as Sales Administration Departments’ SharePoint subject matter expert to provide guidance and assistance to Sales Administration team members to meet departmental goals, including but not limited to information sharing, reporting, and project tracking, record-keeping. Develop and maintain Sales Administration Department specific documentation such as Business Unit Recovery Plan, organizational charts, phone lists, goals tracking grid, emergency process, job descriptions, etc. Develop and maintain Sales Administration onboarding agenda and ramp up program for all newly on boarded Sales Administration team leadership and in conjunction with the AED, establishes team specific training documents/tools to be used by new team members and/or reference by all Sales Administration team members. Serve in a backup capacity for Administrative and Analyst roles. Participate in Leadership meetings, Field Days and Strategy sessions. Perform additional responsibilities at the request of the Senior Director of Sales Required Education, Training & Professional Experience: Associate’s Degree in Health Care, Business, or related field. Master’s degree highly preferred. 6+ years’ work experience in a managed care environment required. High proficiency in Microsoft Word, Excel, PowerPoint, Visio and SharePoint required; knowledge of Microsoft Access a plus. Proven leadership and experience in managing multiple projects and changing priorities to meet deadlines Professional Competencies: Integrity and Trust Customer Focus Functional/Technical skills Must be action oriented, producing results on projects that require risk taking with minimal planning, while keeping self-control during high activity periods. Must be a versatile, quick learner who is open to change and enjoys the challenge of unfamiliar tasks. Must be able to perform job duties as an independent, self-motivating professional and as a team player with organizational skills sufficient to set own priorities, plan project scope and facilitate progress. Excellent oral and written communication and presentation skills. Excellent interpersonal skills with the ability to interact with all levels of management and staff. Critical thinking and analytical capabilities in identifying opportunities for improvement. Project management skills necessary for tracking progress and deliverables of projects. Solid analytical skills and logical skills paired with a strong attention to detail in order to collect, analyze, organize and report data in a clear concise manner. Must exercise discretion and maintain confidentiality. #LI-Hybrid

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