HVAC Service Manager

HVAC Service Manager – ResidentialSouthlake, TX | DFW Metroplex Full-Time | Leadership PositionCompensation: $80-$95K/year + bonus planKnow Residential HVAC? Know How to Lead People? We Want to Talk.Berkeys Plumbing, A/C & Electrical is looking for an experienced HVAC Service Manager to lead our residential HVAC Service, Maintenance, and Recon teams.This isn't a desk-only management role.We're looking for a leader who knows residential HVAC from the field up—someone who understands what technicians face every day, can provide technical guidance when needed, knows how to coach performance, and can build a culture where great people want to stay and succeed.If you've built your career in residential HVAC and progressed into a Service Manager, Field Supervisor, Service Supervisor, Lead Technician, or other HVAC leadership role, this could be your opportunity to take the next step with an established DFW home-services company.The Leader We're Looking ForGreat HVAC leadership takes more than being the best technician in the building.We're looking for someone who can earn the respect of the field while also thinking like a business leader.You know how to recognize great performance—and how to address it when expectations aren't being met. You're comfortable having difficult conversations, coaching different personalities, digging into the numbers, and making decisions that are right for the customer, the technician, and the business.You don't just look at a KPI and ask what happened?You want to understand why it happened and what you're going to do about it.Most importantly, you genuinely enjoy developing people and building high-performing teams.Why Berkeys?Berkeys has been serving homeowners throughout DFW since 1975, and we're proud to have been recognized as a Top Workplace in 2023, 2024, and 2026.We're an established home-services organization with the infrastructure and resources to support a high-performing HVAC operation—but our success still comes down to our people.As an HVAC Service Manager, you'll have the opportunity to make a real impact on:Your technicians. Your customers. Your department. And the business.We offer a comprehensive benefits package that includes:Medical, Dental & Vision Insurance401(k) with Company MatchPaid Time OffPaid HolidaysOngoing leadership and professional developmentEmployee recognition programsCareer advancement opportunitiesA team culture centered around Trust, Care & GrowthReady to Lead?Maybe you're already managing a residential HVAC Service department and you're looking for your next opportunity.Or maybe you're a successful HVAC Service Supervisor, Field Supervisor, or Lead Technician who's already coaching technicians, solving field problems, and helping drive performance—and you're ready to officially take the next step into management.If you know residential HVAC, know how to lead people, and want ownership of a department's success, we'd like to meet you.Apply today to join Berkeys Plumbing, A/C & Electrical as our next HVAC Service Manager.What You'll OwnLead, coach, develop, and hold accountable HVAC Service Technicians, Maintenance Technicians, and Recon team membersOversee daily HVAC service operations, staffing, technician capacity, call coverage, and field productivityPartner closely with Dispatch to ensure technicians are effectively matched to calls and capacity is maximizedProvide technical guidance on complex diagnostics, repairs, airflow, refrigerant systems, electrical components, controls, and overall system performanceConduct ride-alongs, field observations, job audits, and quality inspectionsCoach technicians on technical performance, productivity, customer communication, and ethical service recommendationsMonitor and improve revenue, gross margin, average ticket, productivity, conversion, callbacks, warranty rates, customer satisfaction, and technician performanceResolve escalated customer concerns and ensure issues are handled professionally and appropriatelyRecruit, onboard, train, coach, and develop HVAC talentManage labor, overtime, materials, inventory, tools, vehicles, and other department resourcesPartner with Sales, Installation, Dispatch, Customer Service, Warehouse, Fleet, and other departments to keep operations running smoothlyMaintain high standards for safety, technical quality, code compliance, documentation, and customer experienceIdentify opportunities to improve processes, profitability, productivity, training, and overall department performanceWhat We're Looking For5+ years of residential HVAC experience in service, maintenance, installation, repair, or another technical HVAC capacityPrevious experience leading, supervising, or managing residential HVAC technicians strongly preferredStrong residential HVAC technical knowledge and troubleshooting abilityExperience coaching technicians and managing individual and team performanceStrong understanding of residential service operations and field productivityAbility to understand and manage operational and financial KPIsExperience managing customer escalations and service-quality concernsStrong leadership, communication, organization, and problem-solving skillsEPA Section 608 Universal CertificationCurrent Texas TDLR ACR Technician RegistrationTexas ACR Contractor License strongly preferred, but not required unless serving in the licensed capacityValid driver's license and acceptable driving recordServiceTitan experience strongly preferred