IT Support Analyst, Level I

Full-time

OSTechnical

NOW HIRING: IT SUPPORT ANALYST
Fast-Paced 24x7 Enterprise Environmenty

Ready to launch or level up your IT support career in a high-energy environment where every ticket matters and no two days are the same Our enterprise client is looking for a sharp customer-focused IT Support Analyst to join their collaborative support team!

This is an outstanding opportunity for someone who enjoys solving problems helping people and working hands-on with modern technologies in a mission-critical environment. If you thrive under pressure communicate well with end users and love troubleshooting we want to hear from you!

WHAT YOULL BE DOING

Provide frontline technical support for desktops laptops printers mobile devices and VoIP systems
Troubleshoot login issues connectivity problems software access and hardware failures
Assist with password resets account setup/modifications and user access support
Deploy and reimage Windows workstations and laptops
Document tickets thoroughly to ensure seamless handoffs between shifts
Escalate critical issues when needed and collaborate with higher-level support teams
Support special IT initiatives upgrades and operational projects
Deliver exceptional customer service to both technical and non-technical users

TECHNOLOGY YOU MAY TOUCH

Windows environments Active Directory Citrix Config Manager BeyondTrust/Bomgar Lansweeper BitLocker Outlook Microsoft Teams Enterprise applications Endpoint support tools Network troubleshooting technologies and more

IDEAL BACKGROUND

Experience supporting Windows PCs and peripherals
Familiarity with Active Directory and user account administration
Basic understanding of networking concepts like TCP/IP DNS and DHCP
Comfortable supporting printers mobile devices and VoIP phones
Strong communication and customer service skills
Ability to stay calm organized and solutions-oriented in a busy environment

QUALIFICATIONS

High School Diploma or GED are required
IT support help desk desktop support or technical support experience preferred
Certifications such as CompTIA A Network or Microsoft certifications are a plus

IMPORTANT SCHEDULE NOTE

This team operates in a true 24x7 environment so flexibility for various shifts including evenings weekends and holidays when needed is important.

WHAT THIS ROLE OFFERS

Excellent hands-on technical experience
Enterprise-level environment
Team-oriented culture
Great opportunity for career growth
Exposure to a wide range of technologies and systems
A chance to build valuable real-world IT experience quickly

If youre passionate about technology enjoy helping people and want to be part of a dynamic IT support team apply today!

Required Experience:

Apply

Vacancy posted 4 days ago

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