Customer Project Manager, Hyperscale

Who are we?

Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. 

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.

A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

Job Summary

This is a high-visibility role at the heart of Equinix’s most strategic growth engine. As a Hyperscale Customer Project Manager, you will own the end-to-end delivery of large, complex deployments for our most important global customers — spanning multiple sites, regions, and internal teams.

You will operate with significant autonomy, engage at executive level with customers and internal leadership. This is an opportunity to shape how Equinix delivers at hyperscale — and to build a career at the intersection of infrastructure, cloud, and AI.

Responsibilities

Project Delivery & Execution

• Lead large-scale, cross-functional, multi-site, and cross-regional customer deployments from initiation through to closure
• Own and actively manage comprehensive project schedules, deployment plans, and end-to-end lifecycle milestones
• Identify, manage, and mitigate delivery risks, dependencies, and in-flight changes, communicating impact clearly to customers and internal stakeholders
• Proactively surface timeline risks early and drive resolution with urgency and rigour

Customer & Stakeholder Management

• Serve as the primary customer interface throughout deployments, maintaining an executive-level presence and trusted-advisor relationship
• Lead regular governance meetings with customers and internal partners, covering progress, risks, decisions, and milestone tracking
• Deliver clear, timely, and professional communications — updates, issue notices, and project close-out documentation
• Build strong, lasting relationships with customer stakeholders and cross-functional internal teams

Escalations & Issue Resolution

• Independently manage standard and mid-level escalations; partner with senior management on complex issues
• Drive resolution with professionalism and persistence, holding internal teams accountable for commitments and outcomes

Cross-Functional Leadership

• Coordinate effectively across sales, operations, design, construction, and external vendors to align delivery efforts
• Facilitate clear, consistent communication across all delivery teams and remove blockers proactively

Continuous Improvement

• Capture and apply lessons learned through customer and internal debriefs to improve future deployments
• Contribute to process improvements and best practice development within the global CSD organisation

Qualifications

Essential

• Demonstrable experience managing large, complex customer-facing projects in a technology or infrastructure environment
• Proven ability to operate with minimal supervision, exercise sound independent judgement, and own delivery outcomes end to end
• Experience engaging and communicating at executive level with enterprise or hyperscale customers
• Strong understanding of data centre environments, colocation products, or large-scale infrastructure deployments
• Excellent written and verbal communication skills
• Highly organised with strong attention to detail, execution discipline, and the ability to manage multiple concurrent workstreams

Desirable

• Previous experience in a hyperscale, xScale, or cloud campus deployment context
• Familiarity with project management tools such as Smartsheet, Tableau, or equivalent platforms
• Formal project management qualification (PMP, PRINCE2, or equivalent)
• Experience with order management, book-to-bill processes, or service delivery operations

The targeted pay range for this position in the following location is / locations are:

United States - Dallas Infomart Office DAI : 118,000 - 176,000 USD / Annual

Canada - Toronto Office TRO : 112,000 - 162,000 CAD / Annual

Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location. The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.

The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.

Equinix Benefits

As an employee, you become important to Equinix’s success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we’re providing you with the best package possible. So, wherever you are in your career and life, you’ll be able to enhance your experience and bring your whole self to work.

Employee Assistance Program : An Employee Assistance program is available to all employees.

US Benefits: - Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members. - Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future. - Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to change and may be subject to specific plan or program terms. Canada Core Benefits: - Insurance: You may enroll in healthcare coverage that is designed to complement the provincial healthcare system, along with life, disability and optional benefit plans that are designed for you and your eligible family members. - Retirement: You may also enroll in Equinix-sponsored retirement or savings plans: Defined Contribution Pension Plan (DCPP), Group Retirement Savings Plan (RRSP) and Tax-Free Savings Plan (TSFA). - Vacation and Paid Holidays: Equinix offers both vacation and personal time, along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to specific plan or program terms, and to change at Equinix discretion.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form .

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law. 

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This posting is a new position within our organization.