General Manager

Defined Fitness Inc

Job Description

About the Role:

As a General Manager, you’re at the helm of a fast-paced, dynamic environment where leadership isn’t just a title, it’s a way of life. We’re looking for high-performing, relationship-driven leaders who thrive in an energizing, competitive atmosphere. You’ll set the standard for success, empowering your team to push further, reach higher, and achieve more; all while creating an environment where members feel at home and motivated to be their best. This isn’t just another job—it’s a career with purpose. At Defined Fitness, hard work is rewarded with competitive bonus plans, career advancement opportunities (think District Manager and beyond!), and the chance to grow with a company that’s expanding its footprint.

Minimum Qualifications:

Minimum of two (2) years’ management experience in service, health, fitness or related industry
Bachelor’s degree in business administration or related field preferred
Valid CPR/AED certification (including infant and child) within the first 45 days of employment and maintain throughout employment
Strong verbal, written, and interpersonal communication skills
Must hold a valid NM driver’s license (acceptable record) and means of transportation (registered and insured)
PC literate, including Microsoft Office and various other products such as ABC and GymSales
Learn and pass company processes including sales tour, telephone inquiry, and membership cancellation/freeze.
Must be able to work evenings and/or weekends as needed

Performance Metrics:

Personal KPIs

Daily Calls: 25
Daily Booked: 4
Daily Shows: 3
Daily Closed: 2
Referrals: 2:1 Ratio
3-pack Attachment: 20%

Club KPIs

Daily Calls: 150
Daily Booked: 15
Daily Shows: 12
Daily Closed: 10
Referrals: 2:1 Ratio
3-pack Attachment: 20%

Operations KPIs

MXM Cleanliness: 8.6 or above
MXM Cleanliness: 8.6 or above

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Vacancy posted 9 days ago

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