Guest Service Attendant

Guest Service Attendant

As a Guest Service Attendant at The Highlands, you play a key role in delivering exceptional hospitality by assisting guests throughout their stay. This position supports the overall guest experience through warm welcomes, timely assistance, and detailed knowledge of the property. You will collaborate with various departments to ensure guests receive outstanding service from arrival to departure.

Employee Perks:

• Free Golf and Ski Passes – Enjoy outdoor activities with free access for you and your family.
• Downhill Mountain Bike Park Pass – Complimentary access for biking enthusiasts.
• Dining Discounts – Receive 25% off at Boyne restaurants.
• Resort Discounts – Save 30% on spa treatments and other services at Boyne Resorts.
• Free Water Park Passes – Access to Avalanche Bay Water Park.
• Lodging Discounts – Special rates for friends and family.
• Tuition Reimbursement – Support for continuing education.
• Housing Availability – First-come, first-served team member housing.
• Health Insurance – Available for Full-Time Year-Round Team Members.
• AllyHealth – Access to health services for all employees

Responsibilities

• Move luggage from guest vehicles, load bell carts, and assist guests to their room.
• Maintain cleanliness of Resort lobby areas and grounds.
• Provide quality service to the guest by responding to their request promptly, efficiently, and courteously during check-in/check-out and throughout the guest's stay.
• Deliver various things to guest rooms such as ice, anniversary gifts, gift baskets, etc.
• Maintain knowledge about the property such as events, activities, and information about various buildings and rooms to allow you to answer any questions the guests might ask.
• Maintain water stations.
• Assist guests as needed to provide each person with an amazing experience.
• Assist the front desk and other guest service areas as needed

Qualifications

• Must be 16 or older with a valid driver's license
• Able to lift up to 25 lbs and stand for long periods
• High school diploma or GED preferred
• Some relevant work experience preferred (e.g., customer service, warehouse, or similar)
• Must be reliable, a team player, and detail-oriented
• Work involves medium physical activity and a fast-paced environment
• Flexible schedule required, including evenings, weekends, and holidays