Mobile Service Technician

Mobile Service Technician

We are Spitzer Autoworld! We are a fourth generation family owned business since 1904 and are still going strong! We have 28 locations with 15 new vehicle franchises spread throughout Northeast Ohio, Homestead, Florida and Greater, Central, and Eastern Pennsylvania areas. We are looking for YOU to join our award-winning team as our most valuable asset. We pride ourselves on being customer focused and technology driven. We offer you a professional working environment with continuous training and performance excellence as a team member of one of the largest and most successful privately held retail automotive groups in the nation. Our excellent benefits include: medical, dental, vision, company paid life insurance, voluntary life insurance, short term and long term disability, accident insurance, critical illness policies, generous paid time off, 401K with a 5% company match, employee assistance program, benefit concierge services.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Location: Spitzer Ford Hartville

Are you the type of person who enjoys providing a high-level of customer service? Then, Spitzer Ford in Hartville wants YOU, as we continue to build a team of dedicated professionals striving to learn, grow and achieve more! A Mobile Service Technician is responsible for traveling in the mobile service vehicle to customer workplaces and homes to handle basic service needs and recalls. While you take care of our customers, we will take care of you! Full-time benefits include: flexible work schedule - 5 day work week! Ford product training and ongoing training with Spitzer University, opportunities for advancement - we love to promote from within the organization! 401K with a 5% employer match, medical, dental, and vision insurance, generous paid time off - 80 hours after 1 year of service, paid uniforms, name badges and business cards, employee assistance program. Voluntary benefits include: life insurance, short and long-term disability, accident coverage, hospital indemnity, company-paid life insurance with medical coverage and HSA with employer contribution.

Essential duties and responsibilities include: organizing and preparing for the day's appointments and being excellent at time management, engaging with many different customers each day and representing the dealership while being responsive, performing vehicle repairs and/or maintenance work as outlined on the repair order in a clean and efficient manner, accurately documenting vehicle repairs/work performed on the repair order, providing exceptional customer experience to drive loyalty and having a natural disposition to put the customer first, communicating with the Service Manager and Parts Department regularly to effectively manage production and customer communication, able to work occasionally in challenging weather conditions, able to drive and maintain a company vehicle responsibly, adhere to all company policies, procedures, and safety standards, follow dealership safety procedures to avoid exposure to fumes, dirt and harsh chemicals, take pride in the role and bring a start-up mentality to growing the mobile service business, performs other related duties as assigned.

Position requirements: minimum qualifications include B-level or higher preferred, but not required or related training equivalent, ASE certifications preferred, prior service technician experience preferred, self-starter with little to no guidance on jobs, strong user of technological devices including tablets, valid driver's license with clean driving record. Submit to and successfully complete MVR, background check, and pre-employment drug test. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.