Supervisor Internal Patient Transporter - Evening shift

Whatever the role, everyone at Grady is part of something bigger. Choosing a career at Grady is choosing to be part of a legacy of service and commitment to our communities. If you want to make a difference, we want to hear from you.

Job Summary

Responsible for the day-to-day operations of the Internal Patient Transport Dept. Assesses all transport requests and daily volume demands for transport services and schedules and make daily assignments accordingly. Maintains adequate staffing coverage in all areas of responsibility. Responsible for monitoring and evaluating the activities and performance of the IPT Coordinators/Dispatchers, Lead Transporters, and Transporters Associates, HUB IPT Leadership and volunteers/AARP. Responsible for all staff scheduling, orientation, training, and discipline Develops and maintains liaisons with other departments in the hospital to coordinate patient transportation and information desk related services.

• An Associate Degree and/or one to two years of college
• Bachelor Degree in related field preferred.
• A minimum of two years of supervisory experience in a healthcare setting or related service organization.
• Previous experience with preparing work schedules and performance evaluations.
• Working knowledge of patient tracking/transport and HOS systems preferred.
• Previous dispatch an/or transport experience preferred.
• Must have demonstrated experience supervising multiple employees.
• Must have excellent communication and writing skills.
• Must have a working knowledge and demonstrated ability with computer technology.
• Must have the ability to lead, organize and motivate a diverse group of people.
• Must have the ability to multitask and an attention to details.
• Must have a general knowledge of patient transport and its function in a hospital setting.
• Must have the ability to be physically capable of constant walking and lifting, pushing and/or pulling as deemed necessary.
• Must have excellent customer service skills. All departmental related instruction and training as it relates to patient transport, Joint Commission, OSHA/Universal precautions, CPR, etc. will be provided accordingly.

Core Competencies
These competencies reflect the values and behaviors expected of all Grady team members, regardless of role. They ensure that every employee contributes to safe, high-quality care, positive patient experience, and a collaborative work environment.

1. Patient-Centered Care - Demonstrates a commitment to delivering safe, compassionate, and high-quality care that prioritizes the well-being and satisfaction of patients and their families.
2. Integrity & Accountability - Acts ethically, maintains confidentiality, and accepts responsibility for actions, decisions, and outcomes.
3. Collaboration & Teamwork - Builds positive relationships, works effectively across departments, and supports colleagues to achieve shared goals.
4. Communication - Communicates clearly, respectfully, and effectively with patients, families, colleagues, and leadership.
5. Respect & Inclusion - Creates an inclusive environment by valuing diversity, treating others with dignity, and ensuring equitable care and opportunities for all.
6. Quality & Safety - Adheres to best practices, regulatory standards, and policies to ensure safe, reliable, and high-quality outcomes.
7. Adaptability & Resilience - Responds effectively to change, remains flexible in dynamic situations, and demonstrates resilience under pressure.
8. Continuous Improvement - Seeks opportunities to improve processes, skills, and outcomes through innovation, learning, and feedback.
9. Leadership & Professionalism - Inspires, guides, and develops individuals and teams while modeling professionalism, fairness, and transparency.
10. Employee Experience Focus - Champions a supportive and engaging employee journey that enables staff to thrive and, in turn, deliver exceptional patient care.

Grady Total Rewards
At Grady, we believe in supporting the health, well-being, and growth of every team member. Our Total Rewards package is designed to provide competitive pay and comprehensive benefits that make a difference in your life and career, including:

• Health & Wellness: Medical, dental, vision, and prescription drug coverage.

• Financial Security: Retirement savings plans with employer contributions, life insurance, and disability coverage.

• Work-Life Balance: Paid time off, holidays, and family leave benefits.

• Career Growth: Tuition reimbursement, professional development programs, and opportunities for advancement.

• Employee Support: Employee Assistance Program (EAP), wellness initiatives, and discounts on services.

Grady's Total Rewards are designed to ensure our employees feel valued, supported, and empowered, both at work and beyond.

Why Join Grady?
Grady Health System is more than a hospital - we are a vital part of Atlanta and the surrounding communities. For over 125 years, Grady has been committed to providing exceptional care, advancing health equity, and making a difference in the lives of those we serve. When you join Grady, you become part of a team that values excellence, compassion, innovation, and collaboration.

Here, every role matters. Whether you provide direct patient care, support our operations, or lead teams, you play an important part in fulfilling our mission. We offer opportunities to learn, grow, and build a meaningful career in an environment where your contributions are recognized and valued.

At Grady, we don't just work, we make an impact.

Equal Opportunity Employer Statement:
Grady Health System is proud to be an equal opportunity employer. We are committed to fostering a workforce where all employees feel valued, respected, and empowered to succeed. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic.

Grady is dedicated to creating an accessible work environment and provides reasonable accommodations to qualified individuals with disabilities to ensure equitable opportunities for success.