Client Care Advisor

Job Description Join Home Instead as a Client Care Advisor Pay $50,000.00 - $55,000.00 per year What does a Client Care Advisor do? The Client Care Advisor plays a vital role in ensuring every client receives personalized, high-quality care while serving as their advocate and primary point of contact. In this role, you will perform a variety of client care-related duties, including care consultations with prospective clients and family members, client-Care Professional introductions, and quality assurance visits with existing clients. Using a consultative sales approach, you will assess each client’s needs, develop a tailored service plan, and continuously evaluate that plan through ongoing communication and visits—ensuring high-quality care, client satisfaction, retention, and opportunities to increase service hours. Key Responsibilities Conduct Service Inquiries and Care Consultations as needed, following the consultative sales process. Meet with potential clients and family members to discuss their needs and provide solutions in the form of a service plan. Maintain ongoing communication and consistent follow-up with potential clients and families who have yet to commit to service. Coordinate with team members to support all aspects of each client’s care. Conduct introductions between clients and Care Pros for every new client and every new Care Pro. Ensure Sensi is activated in every home and oversee monitoring and updates. Work with the Administrative Assistant and Scheduling Manager to ensure Veterans Administration authorizations are up to date and required documentation is sent. Maintain accurate client and responsible party records, including documentation from all quality assurance visits. Ensure each client receives at least one quality assurance visit per quarter, and weekly visits for new clients during their first month. Identify and act on opportunities to adjust service plans based on clients’ evolving needs. Support clients and families in resolving concerns and ensuring they receive appropriate services. Conduct Family Education sessions as needed. Communicate openly and effectively with clients, family members, Care Pros, colleagues, referral partners, and the franchise owner. Manage the GUIDE Program. Represent and promote the company within the community as opportunities arise. Schedule Monday to Friday 8am - 4pm (flexible) Office Location Coeur d’Alene. Servicing Northern Idaho areas. About Home Instead Home Instead is a leading non-medical home care and companionship service provider with over 1,100 independently owned franchises globally. Our company thrives on core values like honesty and integrity, and you’ll work alongside a dedicated team making an impact. Qualifications & Experience Prior experience in client services, healthcare, senior care, social work, or care coordination is strongly preferred 2+ years prior sales and customer service experience is a plus BS Degree preferred, but not required Availability to work evenings or weekends as needed Valid driver’s license Completes criminal background, MVR, drug screen, and reference checks Strong oral and written communication skills, with the ability to listen effectively and maintain confidentiality Excellent interpersonal skills, sound judgment, and the ability to make thoughtful decisions independently Ability to organize and prioritize work on a daily, monthly, and quarterly basis. Knowledge of or interest in the senior care industry. Ability to build positive working relationships with clients, families, Care Pros, office staff, and community partners Proficiency with computers, including Microsoft Word, Excel, and the ability to learn Home Instead’s technology systems Ability to work as part of a team and occasionally work evenings or weekends as needed What We Offer Health Insurance, Vision, and Dental 401k Plan with 3% company match Generous PTO Program Bonus Program A meaningful career in a vital industry Opportunity for growth within the company Pay Range: $50k - $55k per year Job Type: Full-time Work Location: In person #J-18808-Ljbffr Home Instead