Cancer Patient Navigator

The Cancer Patient Navigator provides compassionate, personalized support to individuals affected by cancer and their families and caregivers. This position advances the Beth C. Wright Cancer Resource Center’s mission to offer hope, knowledge, and support through all stages of the cancer journey. Working with healthcare providers, community partners, and Center staff, the Navigator helps patients understand available resources, access care, and address barriers such as transportation, financial hardship, food insecurity, and technology challenges. This community-based role connects patients with practical assistance, education, and emotional support throughout diagnosis, treatment, survivorship, and transitions in care. Responsibilities Conduct patient intakes, identify needs and barriers to care, and develop individualized navigation plans in collaboration with patients and caregivers. Coordinate referrals, appointments, and follow-up with hospitals, primary care practices, oncology teams, community health centers, tribal health centers, and other service providers. Help patients access transportation, lodging, financial assistance, insurance resources, nutrition services, and other essential support. Connect patients and families with Beth C. Wright programs, including Home Cooked Healing Meals, complementary therapies, support groups, educational programs, and caregiver resources. Assist patients with understanding insurance benefits and completing applications for MaineCare, financial assistance, and other programs; refer complex questions to appropriate specialists. Help patients access and navigate telehealth appointments, including setting up devices, using virtual platforms, and troubleshooting basic technical issues. Provide clear, accessible information and help patients prepare questions for their healthcare team. Coordinate with care teams during discharge and other transitions to help patients access recommended community services and follow-up support. Maintain accurate, timely intake records, navigation notes, service trackers, referrals, and outcomes in designated databases. Protect patient confidentiality and follow applicable privacy requirements and Center policies. Build relationships with community partners and participate in outreach, education, and activities that improve access to services. Provide respectful, culturally responsive support to individuals with diverse backgrounds, abilities, financial circumstances, and behavioral health needs. Recognize concerns that require clinical or specialized assistance and refer patients appropriately, working within the scope of the Navigator’s training and role. Qualifications and Requirements Experience in patient navigation, community health, case management, healthcare support, human services, or a related field. Strong communication, listening, organizational, and problem-solving skills. Ability to work compassionately with individuals and families experiencing cancer, uncertainty, grief, and financial or emotional stress. Familiarity with medical terminology, healthcare systems, insurance coverage, and community assistance programs, or a willingness to complete relevant training. Comfort using computers, electronic records, databases, and telehealth platforms. Ability to maintain confidentiality, document services accurately, manage competing priorities, and follow through on patient needs. Ability to work independently and collaboratively with Center staff, healthcare teams, volunteers, and community partners. Commitment to serving rural and underserved communities throughout Hancock and Washington Counties and other areas served by the Center. Preferred Qualifications Cancer patient navigation or community health worker training or certification. Experience supporting individuals affected by cancer or other chronic conditions. Knowledge of MaineCare, Medicare, patient assistance programs, and local resources. Experience with patient service tracking, grant reporting, or healthcare documentation. Familiarity with medical billing and coding. Bilingual or multilingual skills. #J-18808-Ljbffr Beth C. Wright Cancer Resource Center