FRONT DESK SPECIALIST - FULL TIME

Front Desk Specialist InterCommunity HealthCare is currently seeking a Front Desk Specialist to join our team. The role requires a proactive, detail-oriented individual with excellent organizational and communication skills. The Specialist will ensure smooth operations of clients and patients and support healthcare professionals. Essential Duties & Responsibilities Greeting patients and clients. Answering calls and providing information to patients and healthcare professionals in a welcoming, trauma-informed manner. Maintaining schedule accuracy, including reminder calls, setting patients up with “MyChart”, and accurate booking. Verifying insurance coverage and collecting co-pays. Billing and coding. Scanning and indexing medical records, correspondence, and other documents. Assisting with prior authorizations for medical procedures and treatments. Maintaining patient flow in the waiting area, ensuring everyone is checked in and out. Maintaining the cleanliness of the waiting room between facility staff visits. De‑escalating situations using a trauma‑informed approach when required. Maintaining accurate and up-to-date documentation of patient assessments, care plans, progress notes, and services rendered. Ensuring compliance with regulatory requirements and healthcare policies and procedures. Adhering to all federal and state regulations and guidelines. Maintaining patient confidentiality at all times. Performing other duties as assigned. Schedule Monday: 10:30 am – 7:00 pm Tuesday – Friday: 7:30 am – 4:00 pm Requirements Strong organizational and communication skills. Ability to work well in a team-oriented environment. Knowledge of medical terminology, procedures, and medications. Proficiency in using electronic medical records and other healthcare software. High school diploma or equivalent. Administrative Medical Assistant or Billing and Coding background preferred. At least 2‑3 years of experience working in a community health setting preferred. Bilingual English to Spanish preferred. Salary Wage Range: $21.25 – $25.00 per hour Benefits Work–Life Balance Flexibility, generous Paid PTO, and paid holidays. Health & dental insurance with flexible contribution options, including 2 HDHP options or non‑HDHP at minimal cost to employees. Voluntary vision coverage. Employer‑paid short‑term and long‑term disability and basic life & AD&D. Supplemental life insurance available. 401(k) with 3% employer match + 3% employer contribution after 12 months and 1,000 hours worked. Career advancement opportunities in a supportive, mission‑driven environment. #J-18808-Ljbffr