Director of Sales

Position: Sales Department: Sales Reports to: President Position Type: Full Time / Salary Exempt

GENERAL DESCRIPTION – PURPOSE OF ROLE:

The Outside Sales Representative is the primary contact for customers and as such must have a strong desire to exceed customer expectations, while maximizing company objectives. This position requires charisma and requires the candidate to have a sociable and outgoing personality. Experience in Sales and Business-to-Business Customer Service is desired with the minimum of a 4-year college degree. Experience in the manufacturing environment is a plus.

ESSENTIAL FUNCTIONS:

Engage with existing customers and cultivate strong business relationships. On-board new customers and confidently engage with potential new business opportunities. Provide assigned accounts with quotes and proposals. Execute the sales-order process (order entry, order confirmation/acknowledgment, order modifications, shipping documentation, returns management/claims, etc.) Gather market intelligence that can be used to develop accurate pricing strategies. Own business development activities to develop new markets and diversify customer base. Build a sales funnel of future growth opportunities that aligns with the gross margin targets of the organization. Effectively use tools to communicate via phone, email, Teams (or similar technology) and in person. Answer inquiries from customers related to company products, services, lead-times, open order status, tracking information, etc. Oversee and ensure delivery of products is facilitated. Generate open orders/recent shipment for customers. Support finance team with account receivable activities (reconciliation, credits, unpaid invoices, etc.). Proactively reach out to customers to resolve issues. Work with internal team to resolve issues (customer satisfaction, quality issues, on-time delivery, billing discrepancies, etc.) Become familiar with industries and customers served to build market intelligence. Learn the internal manufacturing operations of the company to speak confidently about those processes to existing and new customers. Play a fundamental role in helping us achieve our ambitious revenue growth objectives. Can use past and present information (internal and external) to prepare an annual sales forecast, then pursue and achieve the forecast, documenting any obstacles along the way. Must learn and navigate each customer’s on-line portal to ensure important information flows timely between the customer and Forge.

QUALIFICATIONS:

Strong customer service and communication skills both written and verbal. Demonstrated ability to work with a team, offer and accept constructive feedback. Ability to use automated information systems to analyze customer situations. Skilled with a wide variety of computer software applications, including MS Office Suite (esp. Excel and PowerPoint), Adobe pdf, various MRP software, and others. Proficiency with computers in general. Demonstrated ability to manage several activities / projects at once, to organize / prioritize work, and to meet deadlines. Ability to drive results, metrics, and key performance indicators. Data driven decision maker. Other sales responsibilities as required.

PREFERRED SKILLS, COMPETENCIES AND EXPERIENCE:

Five (5) or more years in a sales position with manufacturing experience.

EDUCATION REQUIREMENTS:

Bachelor’s degree in engineering, Business Management, Business Administration, or similar field. If you are a results-driven individual with a passion for sales and leadership, we encourage you to apply for this exciting opportunity. #J-18808-Ljbffr Forge Racks & Dunnage