Care Coordinator

Job Description

Job Description

Are you passionate about making a difference in people's lives through healthcare? Join New England Wellness Solutions in Hanover, MA, as a Care Coordinator. We will train you from A to Z to succeed with us. We offer a competitive pay range of $18.5 - $21.5 hourly. At our acupuncture center, you'll be part of a supportive team dedicated to providing top-notch care to our patients.

Your role will involve coordinating patient care plans, ensuring seamless communication between healthcare providers and patients, and delivering exceptional customer service. If you thrive in a fast-paced environment, have excellent organizational skills, and a compassionate heart, we welcome you to apply and be a part of our mission to promote wellness and healing.

• ARE YOU LOOKING TO HELP HEAL THE COMMUNITY?

• HAVE YOU BEEN CALLED TO MAKE A DIFFERENCE?

• ARE YOU THE HEALTH NUT IN YOUR TRIBE?

We have been searching for you! Come join our wellness VIBE!

Application Process:

Apply by submitting your resume, academic transcripts, and a cover letter that includes a personal statement outlining your interests and career goals. Applicants will be evaluated based on their academic record and demonstrated interest in acupuncture, primary care, oncology, orthopedics, mental health, and integrative medicine.

$18.50 - $21.50 hourly

What is the WORK experience like? You get to work with a positive, community-oriented, compassionate team of providers ready to deliver the best care and results to patients. We give back to the community throughout the year in meaningful ways. We facilitate an Annual Fundraising Event to support pediatric Medical care in the South Shore area. In the year 2023, we helped the NICU purchase two phototherapy beds for the premature babies, and one of our patients who participated in the fundraising efforts ended up using the bed for her baby boy, who was born an entire month early. 

You’ll get to Learn on your Journey with US!:

• You’ll be working directly with Doctor, Director, & Teacher Jimmy Chung  

• Learn about biochemical mechanisms

• Assist in acupuncture treatments/assessments

• Network with other health professionals

• Develop interpersonal skills

• Serve as a patient care liaison

• Learn the importance of being a well-rounded medical provider

• Scribe for Acupuncture Doctors during patient visits

Responsibilities include, but are not limited to:

PATIENT CARE is our #1 Priority and how we Shine

• Prepare and manage scheduling hubs according to patient and clinic needs

• Prepare treatment rooms and equipment both between patients and at end-of-day

• Manage inventory of medical supplies and equip treatment rooms with appropriate supplies. Escort patients to treatment rooms according to the scheduling hub and prepare them for treatment

• Assist practitioners with medical treatments, procedures, and exams

• Remove treatments and release patients following treatment

• Record and chart patient health history and individual treatments / SOAP NOTES for Doc review & signature

• Create and disseminate superbills and charts (exam tables) as necessary

• Maintain productivity by delegating and communicating patient and clinic needs to practitioners. Anticipate practitioner and patient needs

Pre-Requirements:

• Be highly professional and passionate about helping people. If the above fits you, You Are the one we are looking for!

Who You Are: Compassionate, Committed, Joyful, Community Service Oriented, Hopeful, Solution Focused. You Embody Comfort, You Make Your Environment Cozier, You are dependable; you enjoy Natural Medicine; and you are Healthy Living!

• No Experience Necessary

• Must be coachable, a quick learner, and fit in with our values

• Be comfortable working with the computer

• Need to have a High School Diploma and GED equivalent

• Be a great team player and jump in where the team needs you most

Our Purpose

We strive to make a meaningful impact in our patients’ lives every day. This work goes beyond a routine job — it’s about helping people regain function and improve their quality of life. You’ll have the opportunity to see real progress as patients recover mobility, return to activities they enjoy, and get back to living more fully.

Our long-term goal is to expand access to Acupuncture and Integrative Medicine by establishing clinics alongside hospitals throughout Massachusetts. We aim to offer practical, effective care for individuals who may not be finding relief through medication or surgery alone.

Our Clinical Philosophy

• Our work is guided by five key values:

• We Inspire Hope

• We Instill Joy

• We Are Committed

• We Provide Compassion

• We Support Our Community

Our Approach: Points Over Pills