Intake Specialist

Overview

The Intake Specialist has primary responsibility for the timely admission of all patients to the program. Serve as the lead coordinator of all patient admissions activity while holding accountability as the primary coordinator of all aspects associated with the admissions process. Communicate by telephone and coordinate the Company’s services with referral sources, RN/Case Managers, insurance companies, patients and families. Coordinate services and/or equipment with contracted vendors. Maintain communication with pending patients, their families, and referral sources and routinely follow the progress of prospective patients and those referrals not taken under care (NTUC). Effectively use the Company’s information system in processing all admission information as required. Manage related expenditures in a fiscally responsible manner in accordance with the Company’s budget.

Essential Functions

• Abides by and demonstrates the company Mission – Vision – Values through both behavior and job performance on a day-to-day basis.
• Primary responsibility for contacting the patient and family within 1 hour of referral, and coordinating all admissions within the 3-hour admission Commitment,
• Processes referrals by obtaining sufficient admission and insurance information in order to ensure appropriate and timely admission of patients.
• Communicates pending admissions to appropriate clinical and admission staff.
• Participates in morning “Stand-Up” meetings.
• Participates as a member of the marketing team by: actively seeking new referral sources; developing and maintaining positive relationships with referral sources; assist in developing strategies and plans for Site and Company growth; participating in marketing meetings, staff meetings, department meetings, staff meetings, in-services, committees, community-education events and other activities as needed.
• Prepares marketing reports regarding referral statistics. Ensures high level of integrity of referral data within Company computer system.
• Maintains working knowledge of, and assist in, accessing community resources.
• Participates in evening/weekend on-call or overtime as required.
• Performs admissions presentations in the field and via phone, as directed by ED, to assist admission team in meeting 3-hour admission standard.
• Ensures maximum reimbursement through initial payer source, benefits, and eligibility verification, authorization processes, and accurate data entry into Company computer system. Completes required payer source verification forms.
• Provides Billing Coordinator, or designee, with insurance and billing documentation as needed for final confirmation prior to admission and/or submission of bill.
• Provides accurate insurance and admission information to admission staff in order to ensure appropriate disclosure of rights and responsibilities, financial liabilities and benefit plan details to patients and their families.
• Provides clarification and PHI to payers, when requested, to ensure timely and maximum reimbursement.
• Performs check of insurance-related documentation for signatures, dates, and accuracy.
• Assures for compliance with local, state, and federal laws, Medicare regulations, and established HR policies and procedures. Follows chain of command and/or use Integrity Hotline to report any behaviors or actions that appear non-compliant with local, state, and federal laws, Medicare regulations, and/or established HR policies and procedures.
• Meets or exceeds delivery of Company Service Standards in consistent fashion.
• Conducts all business activities in a professional and ethical manner.
• Regular attendance is to be maintained.
• Adheres to a code of conduct conducive with the Company’s is expected.
• Interacts with all staff in a positive and motivational fashion supporting the Company’s mission.
• Adheres to and participates in Company’s mandatory HIPAA privacy program / practices and Business Ethics and Compliance programs / practices.
• Reviews and adheres to all Company policies and procedures and the Employee Handbook.
• Participates in special projects and performs other duties as assigned

About You

The successful Admission Coordinator must be able to work in an interdisciplinary setting and the ability to maintain business and clinical files in a systematic and orderly fashion. Must have strong communication, organization, negotiation and public relation skills and be proficient with the PC including the MS suite of products. To perform this job successfully, an individual must be able to perform each primary responsibility satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

REQUIRED EDUCATION / EXPERIENCE

• High school diploma or equivalent with customer service experienced required. Hospice or medical office experience preferred. LPN/LV certification or Bachelor’s

We Offer

Benefits for All Associates (Full-Time, Part-Time & Per Diem):

• Competitive Pay

• 401(k) with Company Match

• Career Advancement Opportunities

• National & Local Recognition Programs

• Teammate Assistance Fund

Additional Full-Time Benefits:

• Medical, Dental, Vision Insurance

• Mileage Reimbursement or Fleet Vehicle Program

• Generous Paid Time Off + 7 Paid Holidays

• Wellness Programs (Telemedicine, Diabetes Management, Joint & Spine Concierge Care)

• Education Support & Tuition Assistance

• Free Continuing Education Units (CEUs)

• Company-paid Life & Long-Term Disability Insurance

• Voluntary Benefits (Pet, Critical Illness, Accident, LTC)

Legalese

• This is a safety-sensitive position
• Employee must meet minimum requirements to be eligible for benefits
• Where applicable, employee must meet state specific requirements
• We are proud to be an EEO employer
• We maintain a drug-free workplace

Our Company

At Gentiva, it is our privilege to offer compassionate care in the comfort of wherever our patients call home. We are a national leader inhospice care, palliative care, home health care, and advanced illnessmanagement, with nearly 600 locations and thousands of dedicated clinicians across 38 states.

Our place is by the side of those who need us – from helping people recover from illness, injury, or surgery in the comfort of their homes to guiding patients and their families through the physical, emotional, and spiritual effects of a serious illness or terminal diagnosis.

Our nationwide reach is powered by a family of trusted brands that include:

• Hospice care: Gentiva Hospice, Emerald Coast Hospice Care, Heartland Hospice, Hospice Plus, New Century Hospice, Regency SouthernCare, SouthernCare Hospice Services, SouthernCare New Beacon
• Palliative care: Empatia Palliative Care, Emerald Coast Palliative Care
• Home health care: Heartland Home Health
• Advanced illness management: Illumia Health

With corporate headquarters in Atlanta, Georgia, and providers delivering care across the U.S., we are proud to offer rewarding careers in a collaborative environment where inspiring achievements are recognized – and kindness is celebrated.