Insurance Specialist

Title Insurance Specialist Employment Type Full Time Work Hours Monday through Friday, 8:00am - 5:00pm Location Bettendorf, Iowa Position Responsibilities In this role, you will be responsible for managing insurance and billing-related tasks to ensure accurate and efficient claims processing. Key responsibilities include answering incoming phone calls regarding insurance and billing inquiries, collecting patient payments over the phone, and addressing claim denials, credits, and accounts receivable for assigned accounts. This role involves troubleshooting denied and pending claims, processing credits, and rebilling accounts when necessary. Additional responsibilities include sending claims to secondary payers, researching and correcting data entry errors, submitting corrected claims, updating system code sets, gathering and loading information from payer websites, and running/creating claims reports. ORA holds all our staff members accountable for providing high-level care, maintaining patient confidentiality, and complying with all HIPAA rules and regulations. Requirements This position requires a high school diploma or equivalent. Previous insurance experience in a medical office is preferred. A successful candidate will possess a strong understanding of customer service principles, be comfortable working in Microsoft Office programs (Word and Excel), and will have familiarity with insurance payers and medical terminology. Excellent interpersonal, oral, and written communication skills, strong attention to detail, organizational skills, and a compassionate and patient-focused approach are essential for success in this role. Benefits More information about the benefits offered as part of our employment package with ORA Orthopedics is available at Please note that some benefits are dependent upon the position and employment status held. #J-18808-Ljbffr