PC Technician

PC TECHNICIAN

Location: Fayetteville, North Carolina
Worksite: Special Operations Mission Training Center, Fort Bragg
Employment Type: Full-time
Security Clearance: Active Secret clearance required

Position Summary

The PC Technician provides enterprise desktop and end-user support for SOMTC training and operational activities. This position troubleshoots computer hardware and software, configures network workstations, supports IT-system operation and security, and documents and resolves reported incidents.

Key Responsibilities

• Provide desktop and end-user technical support in an enterprise environment.
• Troubleshoot computer hardware, software, operating-system, and connectivity issues.
• Install, configure, validate, maintain, and secure network workstations.
• Support computer hardware, software, peripherals, printers, and related user devices.
• Support IT-system operation, maintenance, and security.
• Identify hardware and software faults and perform or coordinate corrective actions.
• Document, track, research, and resolve reported incidents and service requests.
• Apply applicable workstation and endpoint-security requirements.
• Support the interoperability of Army and Joint Mission Command systems.
• Coordinate with system administrators, network administrators, and cybersecurity personnel to resolve technical issues.
• Provide responsive customer support to Government personnel and training participants.

Required Education and Experience

• Associate degree in an Information Technology-related field; or
• At least four years of professional IT experience.
• Experience providing IT support in an enterprise environment.
• Knowledge of the interoperability of Army or Joint Mission Command systems.

Required Knowledge and Skills

• Computer-networking concepts and protocols.
• Cyber threats and vulnerabilities.
• Physical computer components and basic IT architecture.
• IT-system operation, maintenance, and security.
• Hardware and software troubleshooting.
• Configuration and validation of network workstations.
• Incident documentation, tracking, and research.
• Enterprise customer and desktop support.
• Strong customer-service and communication skills.

Certification Requirements

• Current certification meeting the requirements for the DCWF Client Systems Technician, Work Role 411, at the Basic proficiency level.
• The required certification must be maintained throughout employment.

Work Environment and Conditions

• Work is primarily performed on-site in Government-controlled facilities.
• Must comply with applicable DoD, Army, USSOCOM, USASOC, installation, cybersecurity, personnel-security, CAC, and information-system access requirements.
• Mission requirements may require work beyond normal operating hours, occasional weekend support, surge support, or support for simultaneous events.
• Telework requires prior Government approval.
• Classified work is not normally authorized from an alternate worksite.
• Occasional travel may be required to support mission activities.

Note: This position is contingent on contract award. 

Summit Technologies, Inc. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Position descriptions serve as a guideline and may not be construed as a guarantee of employment. Summit Technologies, Inc. is an at-will organization.