Experienced Customer Service Representative

Experienced Customer Service Representative


PSC Group is now hiring a Logistics Customer Service Representative to join our team. The ideal candidate will have prior experience in a customer service, logistics, or industrial environment, along with strong communication skills, keen attention to detail, advanced computer proficiency, and the ability to effectively multi-task in a chemical plant setting.

• Communicate with customers, shippers (including those sending products via railcar), and carriers regarding orders and daily operations.
• Work in an industrial environment and follow all safety and operational procedures.
• Process customer orders using various computer inventory systems and complete all necessary paperwork.
• Create and manage daily load schedules, confirm load weights, and verify documentation, including bills of lading, before releasing drivers.
• Verify work instructions via customer data sheets
• Red tag railcars if necessary
• Schedule and verify motor carriers and inbound truck appointments, ensuring drivers are entered into required systems (including INA) and are compliant prior to loading.
• Oversee that loaders are taking necessary customer samples and entering those samples into the inventory management system
• Receive, process, and update customer orders in inventory systems (SAP, D365, NetSuite, WMS).
• Create and manage BOLs, pick lists, pick tickets, purchase orders, and shipment documents.
• Enter production data, update production plans, and reconcile inventory, shipments, and open issues daily.
• Monitor shipment receipts, perform warehouse transfers, and maintain accurate inventory records.
• Investigate and report discrepancies, supporting corrective action processes.
• Collaborate with internal teams and customers to support smooth daily operations.
• Cross-train within the department and complete daily reports and other tasks as assigned.
• Completes any other duties that may be assigned to complete the job

• Prior experience working in a chemical plant, industrial or manufacturing work environment
• Must be proficient in SAP
• Must be proficient in Microsoft Excel
• May require a valid Driver's License, depending on work location
• 18 years or older and legally able to work in the U.S.
• Pass a drug screen, physical, and background check
• Wear all required PPE without restriction and pass any required medical exams
• Speak, write, read fluent English
• Regular on-site attendance and punctuality is required
• Previous military experience and proven ability to follow procedures is a plus.