Licensed Optician - For Eyes - Winter Springs, FL

Company Overview At For Eyes, we are an optical retailer that offers high-quality brands and products with great pricing. Our diverse team consists of more than 500 dedicated associates across 105 stores in the United States and Puerto Rico. We are passionate about customer satisfaction and provide a perfect blend of expert eye care and affordable eyewear. Requisition ID: 925100 Store #: 00O588 FE Winter Springs Position: Full-Time General Function The Licensed Optician delivers the brand value proposition and helps establish For Eyes as the premier destination for all vision needs. He/she creates exceptional value in customers' lives by delivering legendary customer service and high-quality eyewear that exceeds expectations. Major Duties & Responsibilities Greets all customers with a warm welcome right away, exchanges names, and ensures they know what to expect. Shows urgency in providing service to customers and satisfying their needs. Custom fits glasses and precisely places prescription in lenses. Acts as a leader in optical acumen that provides a voice for associates. Takes and records measurements, adjusts or fits eyewear correctly, and ensures finished eyewear meets standards and customer requirements. Attracts new customers. Explores the needs and priorities of customers by asking open-ended questions. Is attentive to details, asks follow-up questions for clarity, reads verbal/non-verbal cues, reviews prescriptions, and identifies special needs. Assists co-workers with difficult or complex areas of product needs and prescriptions. Utilizes store tools and adheres to Brand Store Commitments. Performs work accurately and thoroughly utilizing all technology despite time pressure and customer volume. Demonstrates superior product knowledge; takes the initiative to accurately describe the features and benefits of various lenses and frames using appropriate tools. Reinforces customers’ final selection. Anticipates problems, explores underlying reasons for customer issues, strives to develop long-term solutions, and ensures customers are satisfied and expectations are exceeded. Acts quickly for resolution and partners with management as necessary. Possesses the ability to multi-task, prioritize, and manage time with competing priorities. Commits to delivery date and time, seeks feedback, and asks for referrals. Strives to achieve exceptional results on Brand KPIs and competencies. Presents, celebrates, and educates at pick up. Takes pride in store appearance, shows initiative to keep store clean, attractive, and organized, and secures and protects company assets in your control. Informs management of safety opportunities and demonstrates safe work practices. Possesses a "can do" spirit and strong drive for results; self-motivated with a desire for continual learning and improvement. Adheres to company policies and procedures, including but not limited to discounting, promotions, and inventory management. Sells on your feet 80%-100% of the time. Additional duties may be assigned as needed (e.g., customer calls, dispensing eyewear). Maintains proper dress code, including name tag and associate tablet. Basic Qualifications High School graduate or equivalent. State licensure. Optical dispensing experience. Strong customer service skills: communicator, listener, and team builder. Knowledge of current store merchandise. Basic math skills. Awareness of current fashion trends. Selling skills – ability to use & carry an iPAD/tablet. Familiarity with POS, computers, and calculators. This posting is for an existing vacancy within our business. Total Rewards: Benefits/Incentive Information Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first‑class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts. Equal Opportunity Employment We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law. #J-18808-Ljbffr