TEAM MEMBER

To create exceptional guest experiences, we need our team available when our guests visit us most. Consistent availability during these peak times is an essential part of every role at Walls of Clay. Our greatest staffing needs include: Friday closing shifts School breaks, including Thanksgiving, Winter Break, Spring Break, and Summer Break Position Summary As a Team Member , your primary responsibility is to create memorable experiences for every guest who walks through our doors. You are the heart of the Walls of Clay experience, welcoming guests, sharing your enthusiasm for creativity, and helping people of all ages feel confident as they create. As a Team Member, you’ll learn each of our creative mediums, build confidence in serving guests, and become an important part of a team that values kindness, initiative, and continuous learning. You’ll take ownership of your responsibilities, support your teammates, and help create a welcoming, organized, and guest-focused studio every shift. Whether you choose to remain in this role or pursue future leadership opportunities, the Team Member position provides the foundation for every career path at Walls of Clay. What Success Looks Like Every guest feels welcomed, supported, and encouraged throughout their creative experience. Guests leave excited to return because of the experience you helped create. You confidently guide guests through our creative experiences while continuing to learn and grow. The studio remains clean, organized, and welcoming for every guest. You actively support your teammates and contribute to a positive, collaborative environment. You demonstrate the Walls of Clay core values in every interaction. You approach every shift with curiosity, initiative, and a willingness to learn. What You’ll Do Customer Experience Welcome every guest and confidently explain the creative process. Guide guests through pottery, glass fusing, candles, stoneware, handprints, and custom work. Lead birthday parties, workshops, and group events after completing training. Answer phones and assist guests with questions, reservations, and studio information. Build genuine connections with guests by floating the studio, anticipating their needs, and helping every guest feel welcomed and cared for. Recommend upcoming workshops, events, parties, and new products during the visit, checkout, and pottery pickup. Keep the Studio Running Smoothly Maintain a clean, organized, and welcoming studio throughout your shift. Restock supplies, organize workstations, and complete assigned cleaning and studio tasks. Follow studio procedures for daily operations, safety, and equipment use. Assist with inventory, shipments, cash handling, and daily operational checklists. Physical Demands and Work Environment This is an active, customer-facing position. While performing the essential functions of the role, employees may be required to: Stand, walk, and move throughout the studio for most of a shift, which may last approximately 4 to 6.5 hours. Frequently bend, stoop, reach, stretch, grasp, carry, and perform repetitive hand and arm movements. Frequently lift and carry items weighing up to 25 pounds and occasionally moving items weighing up to 50 pounds (glaze buckets, wood pallets). Occasionally use an approved step stool or small ladder to retrieve or store supplies. Communicate effectively with guests and team members in a busy customer-facing environment. Visually inspect pottery, glass, tools, labels, customer orders, and the studio environment with sufficient accuracy to perform the role safely. Work around pottery, clay, glass, glazes, cleaning products, kilns, Dremel tools, drills, and other studio equipment. Work primarily indoors at a moderate noise level, with occasional outdoor customer assistance. Work in or near a kiln room where temperatures may be elevated. The physical demands and work environment described above represent those generally required to perform the essential functions of this position. Reasonable accommodations may be provided to qualified individuals with disabilities unless doing so would create an undue hardship. #J-18808-Ljbffr