Sr. Director, Operations, RLS (New York)

Job Summary

REBNY seeks a strategic, technically proficient Director of Operations to lead the Residential Listing Service (RLS), including operations, data governance, technology partnerships, and product delivery. As the authoritative source of New York City residential listing and building data, the RLS supports brokerages, agents, and technology platforms. The Director will safeguard data integrity and syndication, lead the launch and adoption of the RLS front-end listings platform, expand the centralized building database, and deliver improvements that increase member value and support revenue growth.

Key Responsibilities

Operational Strategy & Leadership

• Lead day-to-day RLS operations, service standards, escalations, workflows, and operational strategy aligned with REBNY priorities.
• Manage, coach, and hold accountable the Operations, Industry Relations, and Member Services teams; oversee budgets and resources.
• Ensure adherence to the Universal Co-Brokerage Agreement (UCBA); partner with Compliance to develop and improve data-quality rules, controls, and approval processes.

Product Development & Member Value

• Lead delivery, adoption, and continuous improvement of the RLS front-end listings platform, using member feedback and performance metrics.
• Expand and enhance the centralized building database as a core member resource.
• Maintain product and operational roadmaps that improve member experience, engagement, and revenue opportunities.

Data Management & Technology

• Own integrity, structure, and quality of the RLS master listing and building data, including field enhancements and discrepancy resolution.
• Oversee accurate, timely data syndication to Listing Management Platforms (LMPs) and authorized downstream providers.
• Manage APIs, data feeds, integrations, troubleshooting, and API-access approvals; apply tools such as Postman to investigate technical issues.
• Oversee technology partners, including Cotality, and drive platform enhancements and reliable service delivery.

Stakeholder Engagement & Governance.

• Serve as an operational liaison to the RLS Board, committees, LMPs, members, and technology partners; present performance updates and recommendations.
• Ensure provider adherence to RLS rules, data licenses, standards, and contractual requirements.
• Collaborate across REBNY to resolve risks and represent the RLS as a subject-matter expert in listing data and operations.

Process Improvement & Project Delivery

• Streamline processes, establish project standards, and lead cross-functional initiatives from planning through launch.
• Track milestones, performance, risks, and corrective actions; report progress clearly to leadership.

Qualifications

• Bachelor's degree and 7+ years of experience in operations, project management, or technology-driven organizations, including team leadership.
• Proven success executing strategy, managing complex projects, improving processes, and delivering measurable results.
• Working knowledge of APIs, Postman, data integrations, quality standards, and vendor management; ability to explain and resolve technical issues.
• Familiarity with residential real estate, MLS/listing systems, brokerage workflows, and real estate technology products is a plus but not required.
• Ability to interpret data licenses and agreements and hold vendors accountable to requirements.
• AI-forward approach to improving operations, data quality, and member services.
• Strong communication, analytical, organizational, and stakeholder-management skills; proficiency with Microsoft Office, Salesforce, and related tools.

Benefits include Medical, Dental, Vision, generous PTO policy including Summer Fridays, matching 401K, Life Insurance, Transit stipend, Tuition stipend, Citibike and Calm app memberships and more!

REBNY is an Equal Employment Employer