Team Leader

GUEST EXPECTATIONS Well-Trained Hassle Free: Always says “YES” to the guest and works with the team to help solve problems; follows the 3-step process (Listens, Says Sorry, Makes it Right) if a problem occurs; uses JIB Smart Selling standards as appropriate. Trains and coaches team members using the Guest Expectations training materials. Models being calm and productive during busy times. Coaches team members to ensure they are knowledgeable on job requirements. Neat & Well-Groomed Clean: Holds team members accountable to JIB uniform and grooming standards and coaches them when noncompliant. Models looking nice and professional; shirt is tucked in; hair is contained via a hat, visor, and/or hairnet; uniform is clean and unwrinkled. Friendly Friendly: Models acknowledging each guest with a smile, treating everyone with care and respect, and maintaining a positive, friendly attitude. Coaches team members on maintaining positive, friendly attitudes and behaviors. Models and coaches team members on the JIB Hospitality Model. Well-Staffed Clean: Models how to maintain restaurant cleanliness (interior/exterior) and monitors facilities to ensure regular maintenance. Helps with order taking and cashiering during busy times. Is organized; actively leads and coaches the team to be ready and prepared to serve guests as they arrive. Encourages team members to ask for help when necessary to meet guests' needs. Follows JIB Restaurant Policies and Rules regarding scheduled working hours, breaks, and timekeeping. Food Tastes Great Food Quality: Monitors quality to ensure food looks, tastes great, and meets high standards. Models and monitors food presentation; coaches team members when necessary. Coaches team members to ensure taste, appearance, and temperature standards are met for all products; retrains when necessary. Consistent & Quick Service Fast: Models a sense of urgency, hustles, greets guests, and encourages team members to do the same. Leads and coaches the team on providing consistent, fast service. Helps with order taking and cashiering during busy times. Order Accuracy Accurate: Models effective team communication to ensure orders are accurate; repeats orders following JIB standards. Follows up on order errors to solve underlying problems; works with the team to learn from mistakes and improve processes without dismissing errors. Holds employees accountable to minimal order errors and retrains them as needed. Food Safety Food Safety/Quality: Ensures food is safe by following all food safety and quality policies and procedures. Follows all hand-washing and glove procedures. Completes the Food Safety Checklist each shift. CORE BEHAVIORS & SKILLSBrand Ambassador Demonstrates passion for the business and pride in Jack in the Box. Inspires team members to embrace the brand. Is proud to represent Jack in the Box. Focus on the Guest Treats guests and employees with care and respect; remains passionate about serving the guest. Steps in to help employees when necessary. Maintains a happy, friendly personality that engages both guests and employees. Reads the guest and anticipates their needs; pays attention to verbal and non-verbal cues to address concerns proactively. Handles guest complaints by saying “Yes” without arguing, questioning, or assuming the guest is wrong. Inspires the team to make guest care their top priority. Team Skills Treats all employees with care and respect; serves as a strong team player and leader. Maintains a positive, can-do attitude; remains dependable, reliable, and willing to help others. Keeps calm under pressure and does not show signs of stress. Open and willing to work with and lead people of all backgrounds. Ensures quick service while maintaining a calm environment. Manages the Floor: Coordinates team resources to cover all roles; ensures compliance with JIB standards and labor laws. Commitment Thrives in a fast-paced, high-energy team environment; performs professionally during difficult or high-volume times. Takes pride in utilizing restaurant systems to produce quality products and maintain cleanliness. Takes corrective action to resolve issues that could jeopardize food safety or quality. Remains flexible and adapts direction based on business needs. Works with a sense of urgency; knows and trains others on products, menu items, and JIB tools/systems. Takes accountability for cash management and handling during shifts. Meticulously follows and manages to Jack in the Box policies and standards. DUTIES & RESPONSIBILITIESFront of Restaurant Includes, but is not limited to, the duties described below. Performs other duties as assigned or directed. Guest Service (Dine In / Drive-Thru): Immediately acknowledges and welcomes guests; takes and clarifies orders; assists with menu selection; enters orders into POS, collects payment, and provides change; thanks guests upon order completion; assembles orders and works with back-up team to deliver timely and accurate orders to guests; maintains cleanliness and stocking of work area. Interior: Empties trash cans, sweeps and mops floors, cleans dining room tables/chairs, cleans windows and doors; cleans and stocks restrooms; cleans and maintains equipment (drink dispensers, ice bins, POS equipment); cleans miscellaneous interior items (menu boards, counters); visually inspects areas for cleanliness. Exterior: Sweeps and picks up trash in parking lots, drive-thru areas, sidewalks, and curbs; empties exterior trash cans; cleans drive-thru menu board, drive-thru pads, and dumpster slabs; visually inspects areas for cleanliness. Back of Restaurant Includes, but is not limited to, the duties described below. Performs other duties as assigned or directed. Grill: Reads grill monitor to prepare orders; warms, toasts, or grills bread; cooks items on grill; operates timers; discards expired or substandard products; sets up and maintains equipment while wearing safety gear. Assembly: Reads monitor to assemble products using correct portioning; packages items correctly; verifies appearance, temperature, presentation, and accuracy before delivery; discards expired products. Prep: Defrosts and rotates products (FIFO); opens and labels packages with shelf-life dates; keeps prep and storage areas clean and compliant with food safety standards; inspects ingredients for freshness; measures and prepares ingredients based on product mix. Fryer: Reads monitor to prepare fried items; operates timers, drains, codes, and packages fried products; maintains cleanliness and stocking of fryer stations, display bins, freezers, and holding units. Interior Maintenance & Cleaning: Sweeps, mops, vacuums, washes dishes/utensils; filters or changes fryer shortening using required safety gear; cleans vents, fryer screens, storage units, syrup lines, and grease catch pans. Exterior & Receiving: Maintains exterior grounds and dumpster areas; receives and stores delivery shipments according to established procedures. Supervision Workstation Operation: Supervises and trains team members on workstation operations; ensures compliance with JIB procedures, systems, food safety, security, and cash handling requirements. Guest Service Management: Ensures exceptional guest experiences through team training and accountability; maintains guest visibility; handles complaints professionally to ensure positive resolution. Leadership: Creates a friendly, fun, clean, and safe environment; treats employees with respect; motivates high performance; conducts onboarding and training; provides performance feedback and recognition; maintains uniform standards; apprises management of potential issues. QUALIFICATIONSEducation Required: High School Diploma, G.E.D., or equivalent. Experience Internal Promote: Minimum of 6 consecutive months of JIB experience and 100% certified in all workstations. External Recruit: Minimum of 1 year supervisory experience in a restaurant or retail customer service environment. Knowledge, Skills & Abilities Must be at least 18 years old. Must complete Team Leader training classes. Must be ServSafe certified (where required by state law). Requires ability to speak, read, and write effectively in English; multilingual skills preferred depending on restaurant location. Excellent interpersonal, organizational, and planning skills. Ability to perform and understand basic math concepts (addition, subtraction, multiplication, division). Ability to work well with diverse groups of people; proven analytical skills. Self-starter who takes initiative and willingly accepts responsibility. Basic knowledge of personal computers and related software applications. Demonstrates integrity and ethical behavior. Physical Requirements Ability to stand and walk approximately 90%–95% of shift. Ability to move freely throughout the restaurant. Ability to lift and carry 15–25 lbs. Ability to listen to guests' orders, operate a cash register, and read video monitors. #J-18808-Ljbffr J003443 JIB JIB Restaurant Group Inc