Internal Service Advisor

Internal Service Advisor

HENDERSONVILLE, TN 37075

Salary Range $20.00 - $21.00 Hourly Level Experienced Position Type Full Time Job Shift Day Education Level High School Travel Percentage None Category Admin - Clerical

Description

An internal service advisor acts as the intermediary between auto clients and technicians, handling vehicle maintenance requests by listening to concerns, providing estimates, communicating repair details, and scheduling appointments. This position will also double as a rental coordinator and handle UCI's as well as PDI's. This position offers an hourly wage plus bonuses on the inventory gross monthly. Bonus is range of $700-$1000 monthly. Must have organizational skills and experience with rentals and invoicing.

General responsibilities are as follows:

• Customer Communication: Greet customers, listen to their vehicle issues, and explain necessary repairs and maintenance in clear, non-technical terms.
• Service Coordination: Schedule appointments, process repair orders, and manage the flow of work between customers and technicians.
• Estimates and Approval: Provide cost estimates for repairs, advise customers on alternative solutions, and obtain their approval for all work.
• Technical Liaison: Convey customer problems accurately to technicians and then explain the technicians' findings back to the customer.
• Customer Satisfaction: Ensure customers have a positive experience by providing excellent follow-up and resolving any issues or complaints professionally.
• Administrative Tasks: Handle paperwork related to repairs, maintain customer records, and process payments.

Qualifications

• A high school diploma or equivalent is generally required, though some positions may prefer or require a bachelor's degree or extensive service advising experience.
• Automotive Knowledge - A solid understanding of automotive mechanics, parts, and common repair issues is crucial.
• Communication Skills - Above-average written and verbal communication skills are necessary to interact effectively with customers, technicians, and management.
• Customer Service - Strong interpersonal skills, patience, active listening, and the ability to build trust and rapport with clients are essential.
• Technical Skills - Proficiency with computers and relevant software for managing repair orders and customer information is often needed.
• Organizational Skills - The ability to manage time, handle multiple tasks, and maintain accurate records is important for efficiency.