Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• License reimbursement
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
I opened my agency in 2019, but Ive been licensed since 2011. Before becoming an agent with State Farm, I owned several small businesses most notably a trucking and logistics company. As a Colorado native and one of six siblings, Ive always valued community, teamwork, and building something meaningful.

Our office is warm and welcoming quite literally, thanks to our two office dogs (at least one of them is here most days). Were proud to be active in many local charities, sponsorships, and community events, and weve earned over 375 five-star Google reviews thanks to our teams dedication to serving people well.

We offer a free financial coaching course sponsored by me, a 5% 401(k) match, and periodic opportunities for bonuses throughout the year. Health insurance benefits are also on the way.

Our culture is built on teamwork and shared responsibility everyone helps, everyone contributes, and no one ever says, thats not my job. We take pride in maintaining a great work/life balance, and I make it a priority to ensure my team feels supported both professionally and personally.

When it comes to bringing on new team members, I look for two things above all: competency and integrity. I want people who are natural winners whether through sports, accomplishments, or personal drive and who always do the right thing, even when no one is watching. This is a team that takes care of one another and takes pride in doing excellent work.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Tyler Fahrenbruch - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.