Deckhand - Odyssey & Spirit of Boston

Position Summary The successful Deckhand is responsible for maintaining the appearance and cleanliness of the vessel, ensuring guest comfort and safety while underway, and assisting with docking and undocking. This position requires superb guest service and communication skills. Duties And Responsibilities Provide exceptional hospitality to guests and coworkers as prescribed in the RESPECT SERVICE SYSTEM. Follow safety procedures to ensure the protection of passengers and the vessel. Participate in routine safety drills to prepare for major incidents including man overboard, fire, and abandon ship. Handle lines to moor vessels to pier. Stand watch in ships’ bows, sterns, or bridge wings to look for obstructions in a ship’s path or to locate navigational aids such as buoys and lighthouses. Assist Captain and supervisory personnel in maintaining vessel equipment and systems such as HVAC, engine, and technical equipment. Maintain the cleanliness and safety of all common areas. Sweep, mop, and wash down decks and exterior to remove dirt and debris using brooms, mops, brushes, and hoses. Load or unload materials from vessels; gather and remove trash from vessel. Service, clean, and supply restrooms. Be prepared to begin work at scheduled time. Maintain uniform and personal grooming in compliance with appearance standards. Perform security/safety patrols of all decks while vessel is underway. Communicate with passengers, answering questions and responding to complaints. Assist with boarding and disembarking of passengers. Additional job duties as assigned. Requirements & Qualifications High School Diploma (or GED or High School Equivalence Certificate) preferred. Work for extended periods of time without sitting. Lift fifty (50) pounds. First Aid and CPR/AED Certification a plus but not required. Strong customer service, organization, and interpersonal skills. Maintain a high level of organization, being detail oriented and meeting deadlines. Handle multiple tasks/projects at one time. Establish and maintain effective working relationships as required by job responsibility. Listen effectively, assess the situation, determine relevant issues, and suggest solutions. Have a working knowledge of computer skills, including proficiency with Microsoft Office Suites. Communicate effectively in written and verbal information to coworkers and guests. Maintain uniform and personal grooming in compliance with appearance standards. Be available to work nights, weekends, and on all major holidays. EEO / Disabled / Protected Veteran Employer. Hornblower is proud to be an Equal Employment Opportunity employer. We offer equal employment opportunities to all qualified individuals and prohibit discrimination and/or harassment of any type, including but not limited to discrimination and/or harassment based upon race, religion, religious creed, color, national origin, ancestry, citizenship, sex, sexual orientation, gender, gender identity, gender expression, age, pregnancy or related medical conditions, childbirth, breastfeeding, parental status, veteran and/or military status, disability (physical or mental), medical condition, genetic information or characteristics, political affiliation, domestic violence survivor status, marital status, or other characteristics prohibited by federal, state, or local law. Additionally, as a federal, state, and local contractor, Hornblower complies with government regulations, including affirmative action responsibilities for qualified individuals, where and as they apply. The company also participates in the E-Verify program in certain locations. #J-18808-Ljbffr Hornblower Group