Service Manager- Huntsville
RideNow Powersports
RideNow Powersports - Huntsville is looking for a Service Manager who's ready to deliver top-tier service!
What You'll Do:
All applicants must pass pre-employment testing including background check, MVR, and drug screening. IND03
What You'll Do:
- Lead your team, manage operations, and ensure an outstanding experience for every customer.
- Oversee scheduling, workflow, productivity, parts coordination, and repair order accuracy
- Drive key performance metrics: service revenue, labor hours per RO, upsell %, CSI scores, technician efficiency, and profitability
- Lead and develop your team through ongoing coaching, performance management, and training
- Collaborate with other department heads to streamline communication and maximize the overall dealership experience
- Ensure all safety standards and manufacturer requirements are consistently met
- Resolve customer concerns with professionalism and urgency, reinforcing our reputation for top-tier service
- Monitor and manage the service pipeline daily, reviewing all open ROs for accuracy, completion, and customer communication
- Maintain accurate records and ensure proper cashiering and documentation practices
- Foster a strong team culture with a focus on accountability, continuous improvement, and results
- 3+ years of management experience in a retail environment (dealership preferred)
- A deep understanding of service operations, workflow optimization, and technician productivity
- Strong leadership and team-building skills
- Excellent communication skills with a sharp focus on customer satisfaction and problem resolution
- Mechanically knowledgeable and familiar with service diagnostics and repair processes
- Deep understanding of dealer management tools (CDK and/or Lightspeed preferred)
- Motorcycle endorsement preferred
- Ability to stay organized and manage time effectively
- Must be able to stand for extended periods of time
- Must be able to safely push motorcycles weighing up to 850lbs
- Must be able to safely and efficiently move through the dealership premises-including indoor showrooms, vehicle lots, and service areas-while maintaining awareness of moving vehicles, customer foot traffic, and showroom displays.
- Must be able to frequently bend, kneel, crouch, and reach to perform job duties.
- Commission based pay
- Medical, dental, and vision insurance
- Employer paid life and short-term disability insurance
- Employee discounts
All applicants must pass pre-employment testing including background check, MVR, and drug screening. IND03
Vacancy posted 3 days ago
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