Front Office Supervisor

Omni Frisco Hotel at the Star
The Omni Frisco Hotel at The Star is more than just the official hotel of the Dallas Cowboys, it's the social hub for great food, fun and nightlife. This 16-story hotel features 300 beautifully appointed guest rooms and suites and a range of meeting spaces to accommodate any sized gathering. From grand and junior ballrooms to intimate spaces and an elevated pool deck, Omni Frisco Hotel's 24,000 square feet of meeting space provide endless opportunities for events.
This multi-use campus in partnership with the Dallas Cowboys, the city of Frisco and Frisco Independent School District features restaurants, retail space, entertainment venues and more. Omni Frisco Hotel is connected to The Ford Center, a 12,000-seat, domed, multi-purpose event center. The entire campus is anchored by the Dallas Cowboys World Headquarters, which houses office space and the practice facility for the Dallas Cowboys and the Dallas Cowboys Cheerleaders.
Located 20 minutes north of downtown Dallas and 25 minutes from both DFW International and Love Field Airport, the Omni Frisco Hotel features a bevy of amenities including Neighborhood Services, a restaurant featuring honest food and drink in the American tradition. Discover our luxury boutique, Charlotte Jones Collection featuring local designers, a chic coffee and wine bar in the lobby and an elevated pool bar and grill, The Edge, overlooking the 91-acre entertainment district dubbed The Star.
The upscale Omni Frisco Hotel embodies true Texas charm and sophistication. Staying true to Omni's local color, this luxury hotel captures the energy and future of this vibrant North Texas city.
Position: Front Office Supervisor
Department: Front Office
Purpose: The main purpose of the Senior Front Desk Agent is the correct and appropriate checking in and checking out of guests and providing services to these guest in a courteous and professional manner. The Senior Front Desk Agent also needs to be familiar with the A.M. and P.M. checklist.
Reports to: Front Office Manager, Assistant Front Office Manager
Essential Functions:
* To be thoroughly acquainted with all check-in policies and procedures.
* To be thoroughly acquainted with all check-out policies and procedures.
* To be familiar with guest scenarios.
* To be familiar with all technical equipment related to the Front Desk.
* To be familiar with all hotel facilities.
* To be familiar with general organization set-up.
* To be familiar with the inter-relationship between the different departments.
* Must be able to train new associates.
* Must be familiar with shift checklist and be able to run the desk in absence of the assistant manager.
Hotel Specific Essential Functions:
* To be thoroughly knowledgeable of all Nucleus procedures, reports.
Tools and Equipment:
* Computer and printer, typewriter, telephone, pen/pencil, photo-copying machine, facsimile machine
Working Environment:
* Interior and on occasion exterior of hotel with exposure to weather conditions.
Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:
EEOC is the Law Poster.
Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: View email address on click.appcast.io.