Sign up to access all features of our service.
  • Job search
  • Favorites
  • Create a CV
    New
  • Salaries
  • Subscriptions

Complaints Investigator - Banking & Customer Experience

Goldman Sachs Group, Inc.

Marcus by Goldman Sachs, the online banking arm of Goldman Sachs, seeks a Complaints Specialist in Richardson, TX (and Draper, UT) to investigate and resolve escalated US Deposits complaints. You will manage the complaint lifecycle, research root causes, collaborate with internal teams, and ensure timely updates while maintaining regulatory compliance. The role emphasizes strong analytical and communication skills, attention to detail, and the ability to handle multiple priorities in a #J-18808-Ljbffr Goldman Sachs Group, Inc.

Vacancy posted 5 days ago
Similar jobs that could be interesting for youBased on the Complaints Investigator - Banking & Customer Experience in Richardson, TX vacancy
  • Prosperity Bank is seeking a Customer Service Center professional in Plano to deliver outstanding service, handle account inquiries, and guide customers through banking products. You will work closely with teammates to resolve issues, open and maintain accounts, and promote... 
    Suggested
    Flexible hours

    Prosperity Bank

    Plano, TX
    2 days ago
  • Marcus by Goldman Sachs, the online consumer banking arm of Goldman Sachs, is seeking a Complaints Specialist to investigate and resolve escalated US Deposits customer complaints. You will be the primary point of contact throughout the lifecycle, coordinating with internal... 
    Suggested

    The Goldman Sachs Group

    Richardson, TX
    3 days ago
  • Marcus by Goldman Sachs is seeking a Complaints Specialist to investigate and resolve escalated US Deposits...  .... The team focuses on customer experience, risk management, and process improvements...  ...improvements within a fast-paced digital banking environment. #J-18808-Ljbffr... 
    Suggested

    Goldman Sachs

    Richardson, TX
    4 days ago
  •  ...Customer Service Representative Supporting Commercial And Public...  ...supports customer service for bank customers. This role...  ...ensure a best-in-class customer experience. You will need to be confident...  ...background and/or security investigation with a fingerprint. Job offers... 
    Suggested
    Full time
    Temporary work
    Casual work
    Work at office
    Monday to Friday
    Flexible hours
    Shift work
    Weekend work
    2 days per week
    Weekday work

    Valor VIP

    Dallas, TX
    1 day ago
  •  ...Customer Service Representative Customer Service Representative...  ...customer service for bank customers. This role requires...  ...ensure a best-in-class customer experience. You will need to be confident...  ...background and/or security investigation with a fingerprint. Job offers... 
    Suggested
    Full time
    Temporary work
    Casual work
    Work at office

    MCI

    Dallas, TX
    2 days ago
  • $15 per hour

     ...Your Opportunity: Customer Service Representative Speedy Cash Dallas, TX...  ...payments) while providing exceptional in-store experiences.  Many of our senior leaders...  ...Family of Brands will never ask you for banking or other payment information at any point... 
    Hourly pay
    Full time
    Temporary work
    Casual work
    Work at office
    Local area

    Community Choice Financial Family of Brands

    Dallas, TX
    1 day ago
  •  ...of resolution and escalation for service issues, liaises with bank partners to manage issues Identify and address product/service...  ...skills: Minimum 3 years of relevant industry and/or functional experience Understanding of core Treasury Services product sets Ability to... 
    Flexible hours

    JP Morgan Chase

    Plano, TX
    2 days ago
  •  ...Customer Solution Center Specialist Benefit highlights: 11 Paid Holidays, 15 days of...  ...advanced interaction of the PTM and online banking support. Customers using the PTM can...  ...a positive banking and customer service experience to ensure customers receive service beyond... 
    Full time
    Work at office
    Local area
    Monday to Friday

    Hilltop Holdings

    Dallas, TX
    3 days ago
  •  ...Health Benefits, and more! The Bilingual Customer Solution Center Agent will answer incoming calls from PlainsCapital Bank customers while exhibiting service beyond expectations...  ..., professional manner. Ensures customers experience service beyond expectations and that the... 
    Full time
    Work at office
    Local area
    Monday to Friday
    Flexible hours
    Afternoon shift

    Hilltop Holdings

    Dallas, TX
    3 days ago
  •  ...level support to help deliver top-quality experience and service? Are you described as...  ...0-year legacy of providing unparalleled banking services.Who you are:As an Employee Benefits...  ...by asset size and is a leader in banking customer satisfaction. At Frost, it’s about being... 
    Full time

    Frost Bank

    Dallas, TX
    5 days ago
  •  ...discussed at the time of offer.As a Know Your Customer Relationship Officer within the...  ...consultative way, exhibit ownership of KYC/AML experience, and ensure high quality and timely...  ...services, ideally in Corporate/Commercial Banking.Familiarity with risk factors affecting... 
    Worldwide
    Flexible hours

    JP Morgan Chase

    Plano, TX
    5 days ago
  •  ...Investment Management, Inc. BOKF, NA operates banking divisions: Bank of Albuquerque; Bank of...  ..., and supporting data.Education & Experience RequirementsThis level of knowledge is normally...  ...written communication skills Excellent customer relations and sales skillsExcellent... 

    Bank of Oklahoma

    Plano, TX
    2 days ago
  •  ...with clients to set up new accounts, update changes to bank wiring and ACH information, make changes to...  ...Qualifications Background in banking with 3-5 years' experience particularly in new accounts and customer service. Accurate and timely data entry skills are a... 
    Local area

    Hilltop Securities Inc.

    Dallas, TX
    2 days ago
  •  .... Work with clients to set up new accounts, update changes to bank wiring and ACH information, make changes to authorized account...  ...Graphics. Qualifications Backgroundinbanking with 3-5 years’ experience particularly innewaccountsandcustomerservice. Accurateandtimelydataentryskillsareamustandattentiontodetailiscritical... 
    Full time

    PrimeLending

    Dallas, TX
    3 days ago
  •  ...Customer Service Representative Responsible for providing excellent...  ...relationships in the Bank's Customer Service Center. Professionally...  .... Has knowledge and experience with deposit and loan products...  ...and Credit Cards. Handles complaints in a professional manner.... 
    Part time
    Work at office
    Monday to Friday

    Prosperity Bank

    Plano, TX
    5 days ago
  •  ...26 (30+ days left to apply)job requisition id: R69250**Make banking a Fifth Third better** We connect great people to great opportunities...  ...level agreements (SLAs), and delivery of a high-quality customer experience. The Manager is accountable for team performance,... 
    Daily paid

    Fifth Third

    Dallas, TX
    4 days ago
  •  ...also serious about helping our customers during hard financial times....  ...inquires, fielding complaints, and guiding customers through...  ...Office Prior customer service experience Outgoing, enthusiastic...  ...environment Consumer Finance or Banking experience Regional is an... 
    Work at office

    Regional Finance

    Plano, TX
    3 days ago
  •  ...Regular Teller/Client Service Associate to provide timely, accurate transactions and superb service. You will educate clients on digital banking, though self-service tools, and support outbound outreach. You will build relationships, understand client needs, comply with... 

    Truist

    Plano, TX
    6 days ago
  •  ...:  B2C (Business-to-Consumer) billing experience High volume experience highly preferred...  ...credit card information No aging - customers are expected to pay up-front Responsibilities...  ..., IT Search Professionals, Finance/Banking, and Business Professionals. Company... 
    Contract work
    Interim role

    Thomas Edwards Group

    Dallas, TX
    15 days ago
  •  ...everyday. The Accounts Receivable Coordinator is responsible for customer cash collections, invoicing query resolution, and accounts...  ...delivering a high-quality, timely, and effective customer experience. This position reports to the Supervisor of Accounts Receivable... 
    Full time
    Work experience placement
    Immediate start
    Remote work
    Worldwide
    Flexible hours
    Shift work

    GrabJobs

    Plano, TX
    4 days ago
  •  ...service and operational support to business customers by performing accurate product setups...  ...via phone and email while adhering to bank policies, procedures, and regulatory requirements...  .... Minimum of two years of banking experience required. Minimum of two years of... 
    Work at office
    Remote work

    First United Bank

    Plano, TX
    3 days ago
  • $49k - $53k

     ...technology that strengthens human connections and enhances the customer experience. As an employee, you’ll spend less time navigating systems...  ...or higher, preferred Financial Services, Investments, Banking or Insurance work experience is desirable. Contact center experience... 
    Work experience placement
    Work at office
    Work from home
    Relocation package
    Monday to Friday
    Shift work

    State Farm

    Richardson, TX
    3 days ago
  •  ...SpecialistJoin a Team That Values Expertise, Collaboration, and Customer ServiceAre you an experienced Auto Liability Claims...  ...portfolio of auto liability and property damage claims from initial investigation through final resolution. Key responsibilities include:Review... 
    Work at office
    Flexible hours

    Lonestar

    Richardson, TX
    12 days ago
  •  ...edge technology, innovative cost saving tools, and best-in-class customer service. With hundreds of thousands of members onboarded since...  ...SmithRx: ~2-3 years operational or customer service/support experience in the PBM or health care industries ~ Microsoft Office... 
    Temporary work
    Work at office
    Flexible hours

    SmithRx

    Plano, TX
    a month ago
  • $16.25 - $22.75 per hour

     ...accessible financial services that meet our customers' growing needs. Join a leading...  ...Finance in 2010 as a CSR, with no prior experience in finance. Little did I know that this...  ...Financial Services, Lending, Retail, Office, Bank Teller, Sales, Collections EEO... 
    Hourly pay
    Full time
    Work at office
    Local area
    Monday to Friday
    Weekend work
    Afternoon shift

    Attain Finance

    Plano, TX
    5 days ago
  • $70.1k - $83.54k

     ...technology that strengthens human connections and enhances the customer experience. As an employee, you'll spend less time navigating systems...  ...coverage, liability, and damages Conducting thorough investigations by gathering relevant information, interviewing involved... 
    Work at office
    Work from home
    Flexible hours

    State Farm

    Richardson, TX
    5 days ago
  •  ...Huntington Bank is hiring a Customer Experience Banker in Dallas, TX. This position offers a chance to empower customers in achieving financial goals by providing exceptional service and identifying customer needs. The ideal candidate will have a strong background in... 
    Work at office

    Huntington Bank

    Dallas, TX
    5 days ago
  •  ...Bank Customer Service Representative We are looking for customer service representatives...  ...and ensure a best-in-class customer experience. You will need to be confident, fully...  ...a level II background and/or security investigation with a fingerprint. Job offers are contingent... 
    Full time
    Temporary work
    Part time
    Casual work
    Work at office

    z_Advertised on Facebook

    Addison, TX
    2 days ago
  •  ...P” comes first, because our customers are at the center of everything...  ...many of our customers have banking relationships, we believe...  ...transactions Resolving customer complaints or referring complaints to...  ...Previous customer service experience in industries such as hospitality... 
    Local area
    Flexible hours
    Afternoon shift
    Early shift

    PLS Logistics Services

    Dallas, TX
    4 days ago
  • $13.1 - $17.25 per hour

     ...across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO...  ...this role you will work directly with bank customers providing product and...  ...a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent... 
    Full time
    Contract work
    Temporary work
    Part time
    Casual work
    Work at office
    Local area
    Remote work

    ValorVIP

    Farmers Branch, TX
    4 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Complaints Investigator - Banking & Customer Experience. Be the first to apply!