Front Desk Associate

Job Details Job Location: Waterbury - Waterbury, CT 06704 Position Type: Part Time Education Level: High School or Equivalent Salary Range: $16.94 Hourly Travel Percentage: Negligible Job Shift: Rotating Schedule Job Category: Customer Service About Planet Fitness Planet Fitness, a private equity backed fitness retailer, is seeking candidates for the role of Front Desk Associate. The Front Desk Associate is a highly friendly and courteous individual who consistently delivers first‑rate service and fosters positive customer satisfaction and loyalty while promoting Ignite Fitness Holdings-Planet Fitness Mission, Vision and Values. The Front Desk Associate must be adept at balancing multiple tasks with a friendly, courteous demeanor. Essential Duties and Responsibilities Welcome and exit members in a confident, professional, and friendly manner with hellos and goodbyes. Anticipate member's needs, respond promptly and acknowledge all members. Provide gracious and efficient telephone service. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information. Utilize strong communication and problem‑solving skills to effectively resolve customer concerns, ensuring a pleasant experience. Maintain the cleanliness of the club for up to 50% of the shift. Deliver prompt, efficient customer service while maintaining a high level of accuracy in a fast‑paced retail environment. Accept payments from customers and give change and receipts. Drive revenue by communicating and demonstrating benefits of products and special promotions to customers. Answer customers' questions and provide information regarding business procedures and policies in an accurate and customer‑friendly way. Minimum Skills Ability to manage multiple responsibilities. Solid work ethic with strong decision‑making and problem‑resolution skills. Self‑starter who takes initiative with minimal direction and supervision. Comfortable working a flexible rotating schedule. Superior customer service skills, preferably in the fitness industry. Hard‑working, enthusiastic and energetic. Physical Requirements Must be able to talk and hear, sit, stand and use hands and fingers to handle or feel objects. Must stand, walk, reach with arms and hands, climb or balance, and stoop, kneel, crouch or crawl. Must frequently lift and move up to 50 pounds and occasionally lift objects up to 75 pounds. Minimum Qualifications 18 years old or older. A High School Diploma or Equivalent required. Six months of face‑to‑face customer service experience in a retail environment required, or 1‑year fitness experience preferred. Hours Discuss your availability with the Hiring Manager and/or notate it on your application. Weekday and/or weekend hours based on club needs. Open or flexible availability is a plus. Benefits Competitive Salary & 401(k) plan. Company contribution toward health benefits, including medical, dental, vision, LTD, STD and illness (Applicable for Full‑Time Positions). Paid time‑off benefits (Applicable for Full‑Time Positions). Free Black Card membership and fun exercise incentives. Planet Fitness is an Equal Opportunity Employer. #J-18808-Ljbffr Planet Fitness