Security Operations Center Manager

Job Description

Brink’s Global Services U.S., a division of Brink’s, Incorporated, is the premier provider of precious commodities, diamonds and jewelry, armored car transportation and other value-added services to retailers, financial institutions, and other commercial and government entities. The company has a proud history of providing growth and advancement opportunities for its employees. We have a challenging opportunity for a Security Operations Center (SOC) Manager.

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Salary: 90-105k

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Job Summary:

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The Security Operations Center (SOC) Manager is responsible for leading and managing the organization's monitoring, detection, investigation, and incident response capabilities. This role oversees the day-to-day operations of the SOC, continuously improves the scope of security and operational compliance, and manages a team of security operation center specialists.

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Key Responsibilities:

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• Serve as first-line Manager for the SOC, providing day-to-day leadership, direction, and oversight of all operations
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• Lead SOC operations, including workforce planning, staffing, scheduling, performance management, and service-level oversight.
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• Select SOC Specialists/Operators, support their professional development, and administer disciplinary action as needed, including performance improvement plans
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• Manage the daily staffing schedule for GSOC personnel; coordinate coverage for absences, call-outs, and shift gaps. Cover day and/or night shifts if necessary.
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• Supervise the creation and maintenance of a SOC knowledge management system, ensuring resources and SOPs remain accurate, current, and readily accessible to SOC Specialists
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• Develop, maintain, and optimize SOC processes, procedures, and operational metrics through continuous improvement and automation.
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• Own quality control for all SOC systems, reports, initiatives and deliverables.
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• Maintain ongoing situational awareness of events, incidents, or emerging threats that could compromise the safety and security of personnel, operations, or infrastructure across company locations nationally
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• Oversee monitoring functions including access control systems, burglary/intrusion alarms, visitor management, CCTV surveillance, and compliance checks across all branch locations.
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• Enhance security monitoring effectiveness by improving detection use cases, security controls, and log collection, retention, and coverage across critical systems.
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• Monitor and review SOC performance, operational effectiveness, and key metrics to drive service improvements and operational excellence.
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• Ensure SOC practices align with applicable compliance and regulatory requirements of the Company
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• Provide technical support as needed. Follow procedures for service and inspection requests. Communicate and analyze inquiries and determine a correct course of action.
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• Assist other departments and associates with special projects to support a teamwork atmosphere for the benefit of our customers and the company.
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• Participate in job related training programs and meetings to continually refresh and update knowledge.
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• Perform other duties as assigned or necessary
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Minimum Qualifications:

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• Minimum of seven (7) years of experience in a security operations control room required.
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• Minimum of three or more (3+) years’ experience leading security operations, incident response, or SOC teams with demonstrated ability to coach, evaluate, and manage performance. Prior Management experience preferred.
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• Working knowledge of access control systems, alarm monitoring platforms, and CCTV/video management systems
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• Strong written and verbal communication skills, with the ability to develop clear training materials and SOPs
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• Experience developing SOC metrics, KPIs, and executive reporting from inception to distribution.
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• Advanced proficiency in Microsoft Excel, Word and PowerPoint, and other Microsoft 365 software.
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• 21 years of age
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• Bachelor’s degree required; criminal justice, Emergency Management, Communications, Information Technology, or a related field of study a plus
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• Must have the ability to work a flexible schedule with a wide range of hours including, but not limited to, weekends and holidays to support 24/7 operations
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Preferred Qualifications:

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• Manager-level experience or higher in a Security Operations Center role or similar
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• Proficiency with internal Brink’s proprietary/commercial business software packages i.e. BITS, Garcia etc.
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• Advanced proficiency operating multiple security systems and software (CCTV, Burglary Alarm systems, Access Control Hardware/Software, PISMs, etc.)
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• Knowledge of tactical security operations
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• Knowledge of the logistics industry; its operations, products, services, policies, and procedures.
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• Minimum of 5 years of experience drafting Standard Operating Procedures and/or Standards of Work documentation.
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Professional Skills:

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• Professional, positive demeanor
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• Excellent customer service
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• Collaborative work style
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• Superior verbal, written, and interpersonal communication skills
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• Excellent decision making and analytical skills
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If you have the background and integrity we require and are looking for a challenging opportunity, we hope you will consider employment with Brink’s Global Services.