Care Coordinator

Job Description

Job Description

Description

InterCare is a Federally Qualified Health Center which MAY qualify employees for National Student Loan Forgiveness program.

Become part of a Migrant and Community Health Center, where you will:

• Have a passionate purpose.
• Do worthwhile work.
• Make a difference in people’s lives.

InterCare is searching for a full-time Care Coordinator to join our team at our Benton Harbor location. At InterCare, you’ll find a rewarding and challenging work environment and a competitive compensation with pay starting at $19.00/hr. and benefits package which includes: vacation/personal paid time off, sick time, 10 paid holidays, tuition reimbursement program, medical, prescription, dental, vision, life insurance, and short term and long term disability insurance.

At InterCare Community Health Network, we believe all people have the right to equal access to quality health care.

InterCare NO LONGER requires employees to have the COVID vaccine , however, y ou may receive a vaccine at no cost at any of our clinic locations.

Work Schedule:

Hours are typically Monday - Friday from 8:00 a.m. to 5:00 p.m. with occasional late patient activity. Days and work schedule may vary due to business need. NO WEEKENDS! NO MAJOR HOLIDAYS!

Minimum Requirements

• Possesses a high school diploma or equivalent.
• Successful completion of 126 hours of the Community Health Worker Michigan-specific training. 4 hours of MI Bridges Medicaid enrollment training certification, and completion of the Certified Application Counselor (CAC) curriculum within 6 months.
• BCLS certification within 90 days.

Primary Accountability

Responsible for assisting patients and their families in the activities of population health management including care coordination, navigation, access to community services, and other resources. The Care Coordinator works in collaboration with the Care Manager to assist in transitions of care, gap closure, care coordination, social determinants of health, motivational interviewing, and referral concerns.

Description of Primary Duties & Responsibilities

• Responsible for collaborating with the care managers to provide care to patients presenting with a variety of needs.
• Identifies social determinant of health needs of assigned care-managed patients: food resources, transportation issues, health literacy, access to care, housing concerns
• Conducts transitions of care with patients under the proper guidance of the care manager or other designated staff.
• Appropriately provides referrals for services to community agencies and patient advocacy.
• Provides care coordination, coaching and health education through ongoing follow up, basic motivational interviewing and goal setting with patients and families.
• Assists to reduce the stigma and barriers to health care by providing culturally and linguistically humble care, and reliable information to both community members and health care providers.
• Conducts consistent follow-up with patients via phone calls, home visits, and visits to other settings where patients may be located.
• Assists the care managers to ensure patients understand their care plans and instructions.

Requirements

Professional and Technical Knowledge

• Possesses skills in motivation, self-direction, and punctuality along with the ability to work well as part of a team and keep team members updated on current project developments.
• Basic to intermediate level skills in Microsoft Office Suite.
• Ability to present educational information to patients one-on-one or in group settings.
• Knowledge of medical terminology preferred.

Communication Skills

• Possesses a professional and complex concepts in a clear effective manner.
• Possesses excellent cross cultural communication skills.

Physical Demands

Job duties are performed in the typical office environment of the organization, which requires ordinary ambulatory skills sufficient to visit other locations. The environmental factors and/or physical requirements of this position include the following:

• Ability to stand, walk, stoop, kneel, crouch, frequently sit, may need to occasionally lift up to 25 lbs.
• Requires good hand-eye coordination, reach with arms & hands, and finger dexterity, including ability to grasp, and manipulate (using keyboard, office equipment)

Visual acuity to use keyboard, operate office equipment, and read printed material and regularly required to talk and hear.