Customer Service Manager (Coffee Services) - Manor, TX

Customer Service Manager (Coffee Services)

The Customer Service Manager (Coffee Services) is responsible for delivering exceptional customer experience, driving client retention, and supporting the growth of existing accounts within a fast-paced Office Coffee Services environment.

This role partners closely with the District Manager to manage a portfolio of customer accounts while leading a team of Route Drivers.

The ideal candidate is customer-focused, highly organized, data-driven, and passionate about building long-term client relationships.

Key Responsibilities

• Customer Relationship Management Partner with the District Manager to support and manage a portfolio of customer accounts.
• Conduct customer retention calls, business reviews, and service follow-up meetings.
• Visit customer locations to strengthen relationships, address concerns, and identify opportunities for service improvement.
• Resolve escalated customer issues professionally and in a timely manner.
• Maintain high levels of customer satisfaction and account retention.

• Account Growth & Business Development Drive same-store sales growth through proactive customer engagement and product recommendations.
• Identify opportunities to expand services, improve customer experience, and increase revenue within existing accounts.
• Monitor customer activity, service trends, and business performance to support retention and growth strategies.

• Team Leadership Provide day-to-day leadership, coaching, and support to a team of Route Drivers.
• Foster a customer-first culture focused on service excellence and accountability.
• Support employee development, performance management, and continuous improvement initiatives.
• Collaborate with operations and support teams to ensure efficient service delivery.

• Reporting & Business Analysis Utilize Excel and reporting tools to analyze customer, operational, and sales performance metrics.
• Review trends, identify opportunities, and recommend actions to improve results.
• Prepare and present business updates, customer insights, and performance reports to leadership.

• Communication & Client Engagement Deliver professional presentations to customers, team members, and leadership.
• Represent the company during customer meetings, service reviews, and business discussions.
• Communicate effectively across departments to resolve issues and improve customer outcomes.

Qualifications 3+ years of experience in Customer Service, Customer Success, Account Management, Client Retention, or a food or retail manager.

• Bachelor's degree preferred; Associate degree or equivalent combination of education and experience considered.
• Proven ability to build strong customer relationships and drive client retention.
• Experience in resolving customer concerns and managing service-related issues.
• Intermediate to advanced Microsoft Excel skills.
• Strong verbal, written, presentation, and communication skills.
• Valid driver's license and ability to travel locally to customer locations.

Preferred Qualifications Passion for coffee, hospitality, and delivering exceptional customer experiences.

• Experience in Food & Beverage Distribution, Route-Based Services, Vending, Hospitality, Convenience Retail, or related industries.
• Experience leading frontline service teams or route-based employees.

Associates at Parks Coffee are offered many fantastic benefits.

Both full-time and part-time positions offer the following benefits to associates:

• Retirement Plan
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program

In addition, full-time positions also offer the following benefits to associates:

• Medical
• Dental
• Vision
• Life Insurance/AD
• Disability Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

About Compass Group: Achieving leadership in the foodservice industry

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.

Certain positions may require Florida Level 2 background screening. Details: