Sales Associate

The Sales Associate at our smoke shop provides exceptional customer service by assisting guests with their purchases, offering product knowledge, and maintaining the overall appearance of the store. As a representative of the Ponca Tribe of Nebraska and Osni, the Sales Associate will embody the brand’s values, culture, and commitment to providing high-quality, Native tobacco. This role also ensures compliance with all applicable laws and store policies, with a strong emphasis on fast, friendly, and responsible customer service.

Essential Responsibilities and Duties:

• Greet and assist customers in a friendly, professional manner.
• Engage in the sale of tobacco products, grocery, and other merchandise.
• Operate the POS system to complete transactions accurately and efficiently.
• Verify the ID of any patron under the age of (thirty) 30 years before any tobacco sale.
• Provide customers with tobacco product information and recommendations based on customer preferences and comparison to national brands
• Complete shift paperwork including balancing of register till with logged sales.
• Maintain a clean and organized store environment.
• Assist in receiving and restocking merchandise.
• Ensure that all store policies are followed, including those related to cash handling, inventory management, and customer service.
• Uphold the values of the Ponca Tribe of Nebraska and Osni and create a welcoming atmosphere for guests.
• Work collaboratively with team members and contribute to the store's sales goals.
• Monitor for suspicious behavior to ensure the safety of staff and products and report any theft or policy violations.
• Identify and report discrepancies in inventory, damaged products, or malfunctioning equipment promptly.
• Perform other duties as assigned.

Qualifications:

• Must be 21 years of age or older.
• High school diploma or equivalent.
• Previous retail or customer service experience, demonstrating a strong commitment to excellent customer service and a positive customer experience.
• Strong communication and interpersonal skills.
• Basic PC knowledge and familiarity with electronic equipment (i.e. cash register, scanners, etc.)
• Ability to stand for extended periods and lift to 30 lbs.
• Basic math and cash-handling skills.
• Availability to work flexible hours, including weekends and holidays.
• Successful completion of drug screen, motor vehicle/criminal background check, and customer reference
• Reliable transportation and a valid driver’s license

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential job functions.

The above description is intended to describe the general nature and level of the role. This is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of the team member assigned to the position. Ponca Smoke Signals/Osni reserve the right to make changes to the above job description, as necessary.

The Ponca Tribe of Nebraska exercises Indian preference in hiring to Ponca Tribal members and members of federally recognized tribes.

The Ponca Tribe of Nebraska is an at-will employer.

**This position must comply with Public Law 101-630, Indian Child Protection and Family Violence Prevention Act and 25 CFR Part 63 Indian Child Protection Act.