Sales and Client Success Specialist (Home Care Sales Experience Required)

Job Description

Remote Position | Approved Senior Network® Marketing

\n

You must be an experienced Non-Medical HOME CARE BUSINESS DEVELOPMENT/ SALES professional with numbers to back up your success.

\n

\n

Approved Senior Network® Marketing (ASN) helps home care agencies grow through websites, digital marketing, SEO and AI search visibility, CRM systems, automated follow-up, sales training, and referral development.

\n

\n

We’re hiring an experienced home care sales professional to help prospective and current clients understand and use these services. The role combines incoming lead follow-up, sales presentations, client relationships, and content coordination.

\n

\n

There is no cold calling.

\n

\n

What you’ll do

\n

\n

Sales and prospect follow-up

\n

\n

\n
• Respond promptly to incoming inquiries and assigned leads.
\n
• Learn about each agency’s goals, challenges, and current services.
\n
• Schedule and prepare for Zoom presentations.
\n
• Explain ASN’s services clearly and connect them to the agency’s needs.
\n
• Present ASN programs independently as you complete training and demonstrate proficiency.
\n
• Answer questions, address concerns, ask for the business, and guide prospects through enrollment.
\n
• Follow up with prospects by phone, text, and email.
\n
• Record conversations, recommendations, commitments, and next steps in the CRM.
\n
• Meet activity and sales goals that expand as your responsibilities grow.
\n

\n

\n

Client relationships and retention

\n

\n

\n
• Meet with current clients to review their experience, goals, and concerns.
\n
• Communicate clearly and follow through on commitments.
\n
• Route service questions and support requests to the right team members.
\n
• Keep clients informed while requests are being addressed.
\n
• Identify services that may support a client’s goals and recommend them when appropriate.
\n
• Coordinate client-submitted content and help improve it for clarity and professionalism.
\n

\n

\n

Teamwork and organization

\n

\n

\n
• Manage prospect follow-up, presentations, client meetings, support requests, and content deadlines.
\n
• Keep accurate records and complete follow-up tasks on time.
\n
• Work independently while staying responsive to clients, prospects, and teammates.
\n
• Raise concerns early and take ownership of assigned work.
\n
• Participate in training, accept coaching, and apply feedback.
\n

\n

\n

**Required qualifications**

\n

\n

\n
• Home care field experience as a community liaison or marketer , including direct responsibility for developing and maintaining referral relationships.
\n
• A record of generating referrals and closing sales , including converting inquiries or referrals into signed clients. Be prepared to describe specific examples and results.
\n
• Hands-on experience with home care operations , such as service coordination, client onboarding, scheduling or staffing support, or resolving client and family concerns.
\n
• Understanding of how marketing, sales, and operations work together to support agency growth and client retention.
\n
• Basic web and internet knowledge, or a demonstrated willingness to learn. You do not need to be an online marketing expert, but you should understand or be ready to learn the basics of social media marketing, SEO, and AI search.
\n
• Ability to build credibility with home care owners and managers through relevant experience, practical questions, and clear recommendations.
\n
• Confidence leading Zoom conversations, sharing your screen, explaining information, and guiding a discussion toward a decision.
\n
• Strong listening, communication, organization, and follow-up skills.
\n
• Clear, professional writing and speaking skills.
\n
• Ability to learn CRM software, support systems, and other online business tools.
\n
• Willingness to learn ASN’s programs and follow established sales and client support processes.
\n

\n

\n

Preferred qualifications

\n

\n

\n
• Familiarity with websites and digital marketing for home care agencies.
\n
• Experience with CRM systems or automated inquiry follow-up.
\n
• Experience supporting client retention, recommending additional services, or coordinating content.
\n
• Experience working remotely with limited day-to-day supervision.
\n

\n

\n

Remote work requirements

\n

\n

\n
• Quiet, professional workspace suitable for phone calls and Zoom presentations 8am-5pm M-F
\n
• Reliable internet connection.
\n
• Professional appearance and setting for video meetings.
\n
• Availability and responsiveness during scheduled business hours.
\n

\n

\n

Training and growth

\n

\n

\n
• Training and responsibilities follow a phased development plan.
\n
• Progress and expectations are reviewed at 90-day intervals.
\n
• As you learn ASN’s services and demonstrate results, you will take greater ownership of presentations, sales, closing opportunities, and client growth.
\n

\n

\n

How success is measured

\n

\n

\n
• Learning and accurately presenting ASN’s services.
\n
• Responding promptly to incoming leads.
\n
• Converting inquiries into scheduled presentations.
\n
• Following up consistently and keeping CRM records current.
\n
• Closing sales and generating new revenue.
\n
• Supporting client retention and identifying appropriate service opportunities.
\n
• Completing client requests and content tasks on time.
\n
• Applying coaching and increasing responsibility as you develop.
\n