SOC Operations Manager

Job Number: R0242287 The Opportunity We are seeking a SOC Operations Manager to lead day‑to‑day Security Operations Center (SOC) activities for 24x7 security monitoring, detection, response, and escalation functions. This role is responsible for managing SOC personnel, including Tier1, Tier2, and Tier3 analysts, ensuring continuous operational readiness, process maturity, and service delivery excellence across all customer enterprise environments, including on‑premises, hybrid, zero‑trust, and cloud environments. You will be responsible for workforce management, shift scheduling, analyst performance, incident response coordination, and operational reporting. The SOC Operations Manager acts as the designated point of contact for SOC operations, customer engagement, service delivery issues, and major incident escalations. The role requires strong leadership, operational management expertise, and a thorough understanding of modern security operations practices. Develop and maintain 24x7 staffing plans, shift schedules, on‑call rotations, and surge support capabilities to ensure continuous monitoring and response coverage. The role will oversee Tier1-3 analyst activities, manage incident handling processes, ensure adherence to SLAs and operational metrics, and drive continuous improvement initiatives across SOC operations. The SOC Operations Manager will coordinate with Threat Intelligence, Threat Hunting, Engineering, Vulnerability Management, and Incident Response teams to ensure effective detection, investigation, and remediation of cybersecurity threats. Join us. The world can't wait. You Have 10+ years of experience in cybersecurity 5+ years of experience supporting Security Operations Centers, Incident Response, or Cyber Defense Operations Experience managing SOC operations, including workforce planning, shift management, and analyst supervision Experience with SIEM platforms such as Splunk, Microsoft Sentinel, QRadar, or security monitoring technologies Knowledge of security monitoring, incident response, threat detection, escalation procedures, and cyber defense operations Ability to coordinate and lead response activities during major cybersecurity incidents Top Secret clearance Bachelor's degree Nice If You Have Experience developing SOC standard operating procedures (SOPs), playbooks, runbooks, and operational workflows Experience with ServiceNow, Jira, or similar ticketing and workflow management systems Experience managing analyst training programs, workforce development initiatives, and career progression plans Ability to analyze operational trends and implement process improvements to enhance SOC effectiveness and efficiency Ability to brief technical teams, executives, and government stakeholders Possession of excellent written and verbal communication skills CISSP, CISM, GSOM, GCIH, GCIA, GCED, Security+, or equivalent certification Clearance Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information. Top Secret clearance is required. Compensation Salary range: $99,000 to $225,000 annualized USD. The range is based on factors including location, experience, and other considerations. The posting will close within 90 days from the Posting Date. Benefits At Booz Allen, benefits include health, life, disability, financial, and retirement benefits, paid leave, professional development, tuition assistance, work‑life programs, and dependent care. Employees working at least 20 hours a week are eligible to participate in Booz Allen's benefit programs. For more information, visit the resource page on our Careers site. Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law. #J-18808-Ljbffr