Area Manager - Mission Critical

Area Manager - Mission CriticalLocations: Baton Rouge, LA, USA, 70817 | Lake Charles, LA, USA, 70615 | New Orleans, LA, USA, 70126 | Austin, TX, USA, 78722 | Dallas, TX, USA, 75220 | Houston, TX, USA, 77022Employment Status: Full-timeJob PurposeThe Mission Critical Area Manager (MCRM) is responsible for the full lifecycle management of assigned Mega Projects and On-Site projects, ensuring operational and customer service excellence. This role acts as a liaison between Sales, Operations, and Facilities, supporting project launches, staff training, and stabilization of processes. The MCRM provides proactive support to mitigate customer impact and is empowered to redirect priorities to address critical branch or market issues as needed.What You Will DoCollaborate with Field Operations Team leadership to scope, plan, and execute launch and support plans for Mega Projects and On-Sites.Serve as the primary liaison between Sales, Operations, and Facilities to ensure successful project ramp-up and stabilization.Own the lifecycle of assigned projects, delivering operational and customer service excellence.Conduct regular project reviews, including monthly and quarterly deep dive visits.Perform on-site self-evaluations to identify root causes of issues and develop action plans.Address staffing, facility/yard, fleet quality, and customer support issues.Support Branch Manager, Shop Supervisor, and Sales Team to elevate performance and provide solutions.Directly support staff recruiting, onboarding, and coaching to supplement BM/AM/DMs.Conduct follow-up visits to ensure continuous improvement.Assist with fleet, service and maintenance, and sales support as needed.Lead planning and launch activities to deliver efficient, well-staffed, and well-trained On-Site operations.Conduct quarterly self-review audits with Branch Managers.At SVP discretion, provide immediate support to branches or markets in critical need status.RequirementsBachelor's degree in business or related field5 years of equipment rental leadership experienceProficiency in operational systems and tools (Rental Man, FAST, Oracle, etc.)SkillsStrong ability to coordinate with DM/RVP, Mission Critical Team, and Field Ops Team.Demonstrated leadership in supporting branch operations and driving continuous improvement.Excellent communication, problem-solving, and coaching skills.Willingness and ability to travel up to 75% of the time.Req #: 70087Pay Range: Competitive base salary + Full benefits, Company Vehicle, and Annual BonusHerc Rentals values its employees and provides excellent compensation and benefits packages which are not limited to the following:Keeping You HealthyMedical, Dental, and Vision CoverageLife and disability insuranceFlex spending and health savings accountsVirtual Health Visits24 Hour Nurse LineHealthy Pregnancy ProgramTobacco Cessation ProgramWeight Loss ProgramBuilding Your Financial Future401(k) plan with company matchEmployee Stock Purchase ProgramLife & Work HarmonyPaid Time Off (Holidays, Vacations, Sick Days)Paid parental leave. Military leave & support for those in the National Guard and ReservesEmployee Assistance Program (EAP)Adoption Assistance Reimbursement ProgramTuition Reimbursement ProgramAuto & Home Insurance DiscountsProtecting You & Your FamilyCompany Paid Life InsuranceSupplemental Life InsuranceAccidental Death & Dismemberment InsuranceCompany Paid Disability InsuranceSupplemental Disability InsuranceGroup Legal PlanCritical Illness InsuranceAccident InsuranceHerc does not discriminate in employment based on the basis of race, creed, color, religion, sex, age, disability, national origin, marital status, sexual orientation, citizenship status, political affiliation, parental status, military service, or other non-merit factors.