Assistant Retail Operations Manager

Job Description

Job Description

Overview

Now Hiring: Assistant Retail Operations Manager

Schedule: Full-time — Must be available nights & weekends
Compensation: $23.00 – $27.00 per hour (DOE)
Location: Hayward, CA

What’s In It for You

• Medical, Dental, and Vision
• Paid Time Off
• 401(k) Retirement Plan
• Generous Employee Discounts

Who We Are

Work World is the largest specialty retailer of workwear and work boots in the Western United States. From humble beginnings in 1990, we now operate 30+ stores under the Work World, Shoeteria, and Whistle Workwear brands across California, Nevada, and Washington.

We provide boots, apparel, scrubs, and safety gear from leading brands including Carhartt, Wolverine, Timberland PRO, and more.

We are committed to putting our customers first and believe blue-collar workers are the backbone of our communities and country. Our values of honesty, respect, and integrity guide everything we do.

Join our team and help lead the next stage of growth for our company. We are currently seeking an Assistant Retail Operations Manager to support store operations, customer service, and team development.

What You’ll Be Doing:

• Help supervise store staff and support employee training activities
• Work alternating shifts with the Store Manager to support daily operations
• Complete additional responsibilities as assigned by store leadership
• Perform store opening and closing procedures
• Prepare and manage daily bank deposits, including bank drop-offs
• Obtain change for store operations when needed
• Receive, organize, and process incoming merchandise shipments
• Maintain a clean, organized, and professional store environment
• Process customer purchases accurately in accordance with company procedures
• Welcome customers, answer incoming calls, and provide assistance as needed
• Support customers in locating products and making purchasing decisions

What You’ll Need

• High school diploma or equivalent required
• Minimum of 2 years of retail experience preferred
• Previous assistant management or leadership experience is a plus
• Strong customer service and communication skills
• Ability to lift up to 25 pounds, climb ladders, and stand for extended periods
• Valid driver’s license required; bilingual skills are an advantage

What It’s Like Working Here

Work World employees are unique individuals whose varied talents and experiences bring value to our customers. The diversity and ideas of our employees inspire us in everything we do. People are at the heart of every connection we build, and together we can accomplish anything.

What You’ll Learn

• Leadership and organizational development skills
• Sales and merchandising best practices
• Customer service techniques including communication and exemplary customer service skills
• The ability to adapt to fast and unique situations
• How to network and build long-lasting relationships with customers and colleagues