Business Support Analyst

Business Support AnalystLocation: Johnston, RI Shift Hours: 8:30 am - 5:00 pmThe Business Support Analyst provides operational support for the Consumer Specialty Operations Account Maintenance & Support team. This role is responsible for performing critical customer-impacting activities that support regulatory compliance, account servicing, and recovery operations. The associate ensures timely and accurate processing of account-related requests, correspondence, and account maintenance activities while meeting established service level agreements (SLAs) and quality standards.Responsibilities:Process incoming mail operations, including researching, categorizing, and distributing correspondence to multiple teams across the Collections organization.Execute quality control reviews of Recovery Letters and Receipts, ensuring accuracy, consistency, and compliance with company and regulatory requirements.Review the Power of Attorney and Authorization of documents received via mail, fax, or email and perform the necessary maintenance on the account.Perform account tagging and maintenance activities to ensure customer records reflect current account instructions and restrictions.Ensure customer-impacting activities are completed accurately and within established turnaround times and SLAs.Maintain accurate documentation and records for audit and compliance purposes.Partner with internal business partners, collections teams, compliance, legal, and customer service departments to resolve account-related inquiries.Identify process improvements that increase efficiency, reduce risk, and improve the customer experience.Support departmental objectives, reporting requirements, and special projects as assigned.Required Qualifications:High school diploma or equivalent required; Associate's or Bachelor's degree preferred.Strong attention to detail and commitment to accuracy.Effective verbal and written communication skills.Ability to manage multiple priorities and meet deadlines in a production-driven environment.Proficiency with Microsoft Office applications and operational systems.Ability to handle confidential and sensitive customer information appropriately.Preferred Qualifications:Experience in banking, financial services, operations, collections, recovery, or customer servicing preferred.Knowledge of account maintenance, recovery operations, or regulatory compliance processes preferred.