HR Support Specialist

Job Description

Job Description

HR Support Specialist

Keeping the People Engine Running With Accuracy, Care, and Trust

At Gold Beach every employee interaction matters.

The HR Support Specialist helps keep the daily People Support engine running. Payroll preparation, onboarding documents, benefit enrollments, employee changes, password resets, records, and follow-up may appear tactical, but each task directly affects an employee’s trust in the Company and a manager’s ability to lead.

This position is more than administrative support. It is a confidential, detail-driven development role designed to grow with the business. The HR Support Specialist works closely with the Director of Human Resources, learns the reasons behind our controls and practices, and takes on increasing responsibility as knowledge and judgment develop.

Our Purpose

Our purpose is to provide dependable, respectful, and confidential support throughout the employee lifecycle.

We keep payroll, benefits, retirement-plan administration, Paycom transactions, employee records, and HR deadlines moving accurately so the Director can review outcomes, develop leaders, improve systems, and prepare the organization for growth.

The quality of our daily work creates the foundation for employee trust, strong internal controls, and an HR function the business can rely on.

Living and Leading Our Core Values

The People Support team is entrusted with helping the organization live its values consistently. We do not simply explain the Core Values; we model them through every decision, system, conversation, and employee experience.

Integrity

We protect confidential information, follow approved processes, document our work, and ask questions when something does not look right.

We understand that payroll, benefits, employee records, and HR transactions affect people’s lives. Accuracy and follow-through are non-negotiable.

We never approve our own work or make unsupported assumptions.

Community

We treat employees and managers with patience, respect, and care, regardless of location or position.

We build relationships across the Company and help people feel supported, informed, and connected.

We work as one People Support team and help teammates succeed.

Engagement

We stay organized, respond promptly, learn the systems, and actively look for ways to improve the employee and manager experience.

We learn why processes and controls matter so we can grow beyond completing tasks and become a trusted HR partner.

We accept coaching, take on stretch assignments, and build our knowledge continuously.

Experience

Every email, phone call, Paycom transaction, offer letter, benefit question, and payroll correction shapes an employee’s experience with Gold Beach.

We provide clear answers, timely follow-up, accurate information, and a human connection.

We make HR easier to navigate for employees and managers.

Position Summary

The HR Support Specialist provides confidential operational support for payroll, benefits, retirement-plan administration, Paycom, recruiting, onboarding, employee records, leave tracking, workers’ compensation, and separation activities.

This position prepares the Company’s semi-monthly payroll for Director review, processes approved employee changes, maintains control documentation, reconciles benefit and 401(k) activity, supports employees and managers, and ensures recurring HR deadlines are met.

The HR Support Specialist works under the direction of the Director of Human Resources and is expected to grow through hands-on training, stretch assignments, increased ownership, and ongoing development.

Supervisory Responsibilities

This position has no direct supervisory responsibilities. The HR Support Specialist may coordinate recurring HR processes, provide procedural guidance to managers and employees, and support future team members or projects as the role develops.

Essential Functions and Responsibilities

At Gold Beach and across the Gold Beach family of companies, every HR responsibility contributes to employee trust, operational reliability, and the experience we create for our teammates. The responsibilities below describe how this position brings our Core Values to life every day.

Integrity – Protecting Confidentiality and Getting the Details Right

• Prepare semi-monthly payroll by collecting approved timecards, reviewing hours and missed punches, entering authorized changes, and producing pre-process reports for Director review.
• Process approved new hires, pay changes, transfers, promotions, status changes, deductions, direct-deposit changes, garnishments, leave impacts, terminations, and final-pay inputs in Paycom.
• Maintain complete source documentation, payroll checklists, exception logs, approval evidence, and correction records.
• Protect employee payroll, benefit, medical, leave, investigation, and personnel information from unauthorized access or disclosure.
• Escalate unusual transactions, missing approvals, inconsistencies, or compliance concerns to the Director rather than making assumptions.
• Do not independently release payroll or approve transactions personally prepared.

Community – Providing Reliable Employee and Manager Support

• Respond respectfully and promptly to routine employee and manager questions regarding Paycom, payroll, benefits, forms, policies, and HR processes.
• Reset passwords, assist with employee self-service, provide benefit identification cards and resources, and help employees reach the correct vendor when needed.
• Prepare offer letters, initiate pre-employment steps, create onboarding records, track manager checklists, and confirm required documents are complete.
• Process employee lifecycle changes and coordinate separation checklists, benefit terminations, required notices, and record closure.
• Maintain the HR calendar, shared inbox, standard communications, forms, templates, and open-item follow-up.

Engagement – Keeping Paycom, Benefits, and 401(k) Processes Moving

• Maintain accurate employee records, job information, reporting relationships, locations, cost centers, benefit elections, PTO data, and required documents in Paycom.
• Support Paycom workflow testing, data audits, reporting, document setup, employee self-service, and process improvements directed by the Director.
• Track benefit eligibility and process enrollments, life events, terminations, deduction changes, open-enrollment activity, and employee communications.
• Complete monthly carrier invoice reconciliation by employee, dependent, coverage tier, effective date, employer contribution, payroll deduction, and required credit or correction.
• Maintain the John Hancock eligibility calendar; verify deductions; prepare contribution support; reconcile Paycom totals to submissions and confirmations; and track missed contributions, rejected records, true-ups, and corrections.
• Prepare retirement withdrawal and termination support, participant-notice records, and annual compliance files under Director oversight.

Experience – Supporting the Full Employee Lifecycle

• Coordinate recruiting logistics, applicant communication, interview schedules, assessments, approved offers, and pre-employment follow-up.
• Support leave and accommodation administration by providing forms, tracking dates, maintaining confidential records, and coordinating payroll and benefit impacts under Director guidance.
• Support workers’ compensation and SAIF administration, including incident documentation, claim tracking, return-to-work records, and OSHA/safety files.
• Maintain organized, accurate, and audit-ready personnel, payroll, benefit, retirement, leave, safety, and separation records.
• Identify recurring questions, errors, or delays and recommend practical improvements to the Director.
• Participate in training, cross-training, stretch assignments, and development activities designed to expand HR knowledge and responsibility.

Required Skills & Competencies

Successful HR Support Specialists demonstrate:

• Exceptional confidentiality, integrity, accuracy, and follow-through.
• Strong organization and attention to detail while managing recurring deadlines and interruptions.
• Ability to learn HR, payroll, benefit, and compliance processes and understand why controls matter.
• Clear, respectful written and verbal communication with employees, managers, vendors, and teammates.
• Strong customer-service mindset with patience and sound judgment.
• Ability to identify discrepancies, research information, and escalate concerns appropriately.
• Comfort using HRIS, payroll, spreadsheet, email, document, and web-based systems.
• Initiative, curiosity, adaptability, and commitment to professional growth.
• Commitment to leading with Integrity, Community, Engagement, and Experience.

Minimum Qualifications

• Associate degree in Human Resources, Business Administration, Accounting, or a related field preferred; equivalent relevant experience will be considered.
• Minimum two (2) years of experience in HR support, payroll, benefits, accounting administration, employee service, or another confidential detail-oriented role preferred.
• Experience with Paycom or another HRIS/payroll platform preferred.
• Experience working with payroll, employee records, benefits, retirement plans, or multi-location operations preferred.
• Proficiency with Microsoft Office applications, spreadsheets, email, and document management.
• Ability to maintain confidentiality and follow established authorization, documentation, and review requirements.
• HR or payroll certification, or interest in pursuing professional development and certification, is preferred.

Travel

Occasional travel to Company stores and operating locations throughout Oregon may be required for training, onboarding, records, employee support, or Company events.

Physical Requirements

Employees must be able to:

• Perform prolonged periods of computer, telephone, data-entry, and document-based work.
• Communicate effectively in person, virtually, in writing, and by telephone.
• Organize and maintain electronic and physical files and records.
• Occasionally lift and carry files, supplies, or equipment weighing up to 25 pounds.
• Travel by automobile and navigate office, retail, warehouse, and yard environments when visiting Company locations.
• Maintain focus and accuracy while handling interruptions, deadlines, and confidential information.

Working Conditions

This position primarily works in a professional office environment with regular computer, telephone, employee-service, and document-management responsibilities.

The role operates around payroll, benefit, onboarding, and compliance deadlines and may occasionally visit retail stores, warehouses, lumber yards, or other Company locations. Flexibility may be required during payroll processing, open enrollment, urgent employee matters, or major Company initiatives.

Why Join People Support?

Working in People Support at Gold Beach  means helping create the experience employees and managers have with the Company every day.

Your work helps employees get paid correctly, understand their benefits, navigate important life events, begin their careers with confidence, and receive respectful support when they need it.

This role is designed to grow. You will learn the business, understand the reasons behind the work, take on increasing responsibility, and develop alongside a Company preparing for its next chapter.

When employees trust HR, managers can lead more effectively. When our people are supported, Gold Beach can grow.

Equal Employment Opportunity

Gold Beach is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other status protected by applicable law.

Job Description Disclaimer

This job description describes the general nature and level of work expected of employees in this position. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Gold Beach reserves the right to modify, assign, or remove job responsibilities as business needs require. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.