Customer Service Admin. Assistant

We are seeking a friendly, detail-oriented, and highly organized Customer Service Administrative Assistant to join our team. In this role, you will play a vital part in creating outstanding customer experiences while also supporting our administrative and marketing functions. This is a dynamic position for someone who enjoys working with people and takes pride in ensuring accuracy and efficiency in every task. Note: This position is ONSITE. Hours are Monday thru Friday from 7:30am-4pm. Responsibilities Serve as the first point of contact for customers, answering phones and greeting visitors at the door with professionalism and courtesy. Manage incoming customer service calls, addressing product-related inquiries and providing assistance as needed. Monitor and respond to customer service emails received in the sales inbox, ensuring timely and accurate responses. Track, submit, and monitor retail refunds, processing requests in accordance with company policies and procedures. Review E-commerce Direct Ship (DS) and BOPIS product categorization placement, ensuring products are correctly classified for optimal visibility and searchability. Manage customer inquiries related to E-commerce products and orders, providing support and resolving issues as necessary. Review orders after entry as needed to ensure accuracy and completeness, making any necessary adjustments. Assist in proofing packaging and other marketing materials for accuracy and compliance with branding guidelines. Manage responses to customer reviews on all platforms, maintaining a positive and professional image of the company. Compile, list, and update Buy Online, Pick Up In Store (BOPIS) and dropship details, specifications, images, and assets for E-commerce platforms. Review product listings on E-Commerce dropship and BOPIS sites for accuracy, ensuring that product information is up-to-date and consistent. Qualifications Education: High school diploma or equivalent; Associate’s degree preferred in Business/Administration. Skills: 2+ years of experience in customer service or a related field. Excellent communication skills, both verbal and written. Strong interpersonal skills with a customer-focused mindset. Attention to detail and accuracy in data entry and record-keeping. Excellent MS Office skills (Outlook, Word, Excel, etc.). Physical: Full use of all senses, including physical ability to sit, crouch, bend, reach, walk, climb and maneuver around racking/shelving, farm equipment. Mental: Flexibility, time management, and ability to prioritize responsibilities. Must be willing and confident in selling environments including phone and face to face. Job Type: Full-time Pay: $17.00 - $19.00 per hour Expected hours: 40 per week, Monday thru Friday from 7:30am-4pm Benefits 401(k) 401(k) matching Health insurance Health savings account Life insurance Paid time off Vision insurance #J-18808-Ljbffr DeGroot Inc.