Technical Documentation Specialist II

Job Description

Job Description

Description:

Turn Complex Details Into Clear Solutions

Do you enjoy turning complex technical information into clear, useful resources that help people solve problems faster? Johnson Health Tech North America is looking for a Technical Documentation Specialist II to help shape the way our teams, technicians, and customers understand and support our fitness equipment. In this role, you’ll combine technical curiosity, hands-on problem solving, and strong communication skills to create documentation, service bulletins, visuals, and videos that make an impact across the business.

Why This Role Stands Out

• You’ll be a key connection point between technical support, engineering, quality, operations, product management, and factory teams.
• Your work will directly support technicians, customer-facing teams, and product launches.
• You’ll take ownership of documentation projects from idea to completion while helping improve how information flows across the organization.
• You’ll get to blend writing, troubleshooting, visuals, video, process improvement, and hands-on technical work.

What You’ll Help Build

• Lead technical documentation projects and drive them through completion.
• Create, update, and organize service bulletins, assembly instructions, troubleshooting guides, and support materials.
• Develop photos, drawings, sketches, diagrams, and videos that make technical procedures easier to follow.
• Partner with cross-functional teams to gather accurate information and keep documentation current.
• Support new product launches by ensuring technical support teams have the information they need.
• Maintain feedback loops with internal teams, suppliers, technicians, and customers to continuously improve documentation quality.

Requirements:

What You Bring

• Associate’s degree required; bachelor’s degree in a technical or communication-related field preferred, or equivalent relevant experience.
• At least 5 years of experience in a technical-related field; fitness equipment experience is a plus.
• Strong technical writing skills, including experience creating step-by-step assembly or service documents.
• Hands-on aptitude for assembling, troubleshooting, repairing, testing, or supporting equipment.
• Experience working with customer, technician, or field feedback to improve processes and materials.
• Valid driver’s license required for local travel; successful completion of pre-employment and annual MVR checks required to drive on behalf of the company.

Tools, Skills, and Strengths That Will Help You Thrive

• Expert-level Microsoft Office skills, especially Word, Excel, and Outlook.
• Advanced knowledge of SAP or similar systems.
• Familiarity with Microsoft Visio for troubleshooting documents.
• Ability to learn new software and identify better ways to create, manage, and share documentation.
• Strong technical aptitude, attention to detail, initiative, and comfort working through ambiguity.
• Clear communication style and the ability to collaborate with a wide variety of teams and personalities.

Work Environment

This is an on-site role based at our JHTNA Headquarters in Cottage Grove, WI. The position primarily works in a normal office environment with moderate noise levels and regular interaction with team members. The role may occasionally require standing, walking, or lifting up to 15 pounds.