Assistant General Manager

Assistant General ManagerThe Assistant General Manager at Defined Fitness takes the lead in everything they do. You are relentless in pursuit of your goals, set the pace for success and are fueled by enthusiasm; you jump higher, reach further and push harder than anyone. The Assistant General Manager is responsible for the detail and drive of the club and net memberships. You sit in the driver’s seat and drive a team of meticulous and dedicated individuals who consistently strive for perfection by maintaining the club with purpose and attention to detail. You will develop a well-rounded culture, focusing on retaining members through team inspiration and delight in the details. You lead your team down a path of excellence and success while delighting new members, tackling goals with drive, intensity and passion.Minimum qualifications:Minimum of two (2) years’ management experience in service, health, fitness or related industryBachelor’s degree in business administration or related field preferredValid CPR/AED certification (including infant and child) within the first 45 days of employment and maintain throughout employmentStrong verbal, written, and interpersonal communication skillsMust hold a valid NM driver’s license (acceptable record) and means of transportation (registered and insured)PC literate, including Microsoft Office and various other products such as ABC and GymSalesLearn and pass company processes including sales tour, telephone inquiry, and membership cancellation/freeze.Must be able to work evenings and/or weekends as neededPerformance Metrics:Personal KPIsDaily Calls: 40Daily Booked: 6Daily Shows: 4Daily Closed: 3Referrals: 2:1 Ratio3-pack Attachment: 20%Club KPIsDaily Calls: 150Daily Booked: 15Daily Shows: 12Daily Closed: 10Referrals: 2:1 Ratio3-pack Attachment: 20%Operations KPIsMXM Cleanliness: 8.6 or aboveClub Audit Score: 80% or higherResponsibilities:Collaboration with General Manager on business operations and lead facility during their absenceDrive sales and operational goals while monitoring and reporting KPIsManage revenue streams, retail products and lead membership initiatives/special eventsOversee equipment maintenance and inventoryManage facility maintenance including pool, spa, and amenitiesAddress behavioral incidentsAdditional responsibilities as neededStaff/Faculty Management:Handle staffing, recruitment, training, retention strategies and conduct/implement team training programsCommunicate and uphold company policies, including maintenance of CPR certifications, proper uniform requirements, etc., while fostering a positive team cultureOversee employee benefits administrationOperational Management/Systems:Execute daily, weekly, and monthly club auditsManage team cleaning schedules (11 AM, 2 PM, 4 PM, and 6 PM) and ensure completionInventory management and purchasing proceduresHandle staffing schedules, time-off requests, and payroll administrationOversee various software systems including ABC, MXM, and CORECoordinate for marketing requestsManagement of incident reporting system and emergency proceduresTimely reporting of monthly operations management recapMembership Management:Knowledge of membership agreements/policies including corporate memberships and insurance-based memberships such as Silver Sneakers, RenewActive and PHPs,Oversee payment processing of membershipsEnsure proper use of the tour programPhysical Requirements:Must be able to stand and/or walk for up to eight (8) hours at a timeMust be able to lift and carry approximately 50 poundsMust be able to perform the following tasks: walk, squat, bend, stoop, stand, listen, read, and writeBenefits:Bonus and commission incentive opportunitiesPaid Time Off/Sick LeaveGym Membership (full access to our gym facilities at no cost to team members)Staff Pass Memberships (complementary membership for family & friends)Discounted Personal Training SessionsComprehensive medical, dental and vision plansPet InsuranceLife / AD&D InsuranceLong-term Disability401(k) retirement plan (subject to eligibility requirements)Tues-Fri: 10AM-8PM, Sat: 9AM-7PM