Donor Specialist (27339)

Job Details Location: SAN BERNARDINO MAIN CAMPUS - SAN BERNARDINO, CA 92408 Position Type: Full Time Salary Range: $17.00 - $27.00 Hourly Travel: Negligible Shift: Flex Category: Health Care Overview Provides excellent customer service while conducting donor registration, donor interviews, limited physical assessments, and Whole Blood Phlebotomies. Monitors donor/patient recovery and provides adverse donor reaction care management. Also responsible for various equipment and supply Quality Control. Responsibilities Treat customers (internal and external) with dignity and respect in a friendly and professional manner. Perform general and special donor registration on computer and manually as needed. Perform tests such as blood pressure, temperature, pulse and hematocrit/hemoglobin. Prepare pre‑donation Apheresis Sample. Confidentially interview donors regarding their medical history and current health status. Perform phlebotomy for Allogeneic Whole Blood and Directed Whole Blood Collection. Monitor and discontinue manual collection of donor’s units in the drawing area. Properly prepare blood units for transport to the Laboratory. Assist with donor recovery and adverse reactions. Draw specimens for donor re‑test and other orders. Conduct daily equipment/supply set‑up and breakdown, and perform Quality Control on specified instruments. Accurately complete all required documentation regarding donor, procedure, QC, and cleaning records. Actively recruit donors to various Blood Bank Programs (e.g. Apheresis) and promotions (e.g. Special Events). Work at different draw locations as needed. Customer Interaction / Problem‑Solving Maintain a high standard for conscientious, courteous, and enthusiastic service to internal and external customers, and the public in general. Deliver service in a timely, accurate, professional, and friendly manner. Demonstrate moderate problem‑solving skills. Complexity Work involves duties that require decision making in few recognizable situations such as differences in fact, sources of information, or kinds of transactions. Occasionally includes diverse duties with unrelated processes. Decisions require analysis of each assignment and may be chosen from several alternatives. Must analyze conditions and elements to identify interrelationships. Supvision Supervisor defines objectives, priorities, and deadlines and assists with unusual situations. Employee plans and executes steps to complete assignments following policies and training. Completed work is evaluated for soundness and conformity to policy. Employee may interpret policy and determine approaches for accomplishing assignments. Qualifications General Knowledge, Skills & Abilities Excellent customer service and communication skills. Ability to work with blood. Ability to function as a team member. Ability to follow procedure. Good accuracy with attention to detail. Ability to perform successful venipunctures. Good documentation skills. Ability to work with machines (technically minded). Ability to lift 30 pounds. Basic math skills related to determining donor eligibility, recognition, and draw information. Ability to drive a standard passenger vehicle. Knowledge of basic computer operation. Ability to maintain confidentiality. Education High School Diploma or General Education Diploma (GED) required. Optional: Medical Assistant Diploma, Certified Nursing Assistant Diploma, Emergency Medical Technician Certificate, Phlebotomy Certificate, or similar military experience/certification. Experience One to two years of customer service experience is preferred. Certificates, Licenses & Etc. Emergency Medical Technician Certificate (if applicable) Medical Assistant or Certified Nursing Assistant Diploma (if applicable) Phlebotomy Certificate (if applicable) Current CPR Certification Current California Driver’s license Physical Demands Refer to ADA checklist attached for physical demands. Work Environment Laboratory and Medical environments with high risks including Mobile Operations. LifeStream is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law. LifeStream will consider qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chance Initiative for Hiring. If you need accommodation for any part of the employment process because of a medical condition or disability, please email View email address on click.appcast.io or call View phone number on click.appcast.io. A representative will respond within two business days. This email/phone number is for medical/disability accommodations only and other inquiries will not receive a response. EEO is the Law. For more EEO information about applicant rights click here. LifeStream participates in E‑Verify. All applicants who receive a conditional offer of employment will be required to undergo a pre‑employment drug test in accordance with LifeStream’s established guidelines. #J-18808-Ljbffr