CALL CENTER REPRESENTATIVE

#### CALL CENTER REPRESENTATIVECommunity Housing Opportunities Corporation (CHOC) • $17/hr • Vacaville, CA (Onsite) • 18 minutes ago ApplyAI can make mistakes so check important info. Chat history is never stored.Explore job detailsTailor my resumePractice an interviewDevelop new skills#### Job Description**Job Location:** Vacaville, CA 95688 **Position Type:** Full Time **Salary Range:** $17.00 - $17.00 Hourly Job Title: Call Center Representative (Energy) Department: CHOC Energy Location: 3333 Vaca Valley Parkway, Suite 300, Vacaville, CA 95688 Status: Full-Time – 40 hours per week FLSA Status: Non-Exempt JOB SUMMARY: The Call Center Representative will be responsible for managing high volumes of outbound calls to identify and assist income-eligible PG&E customers. This position supports CHOC’s Energy Savings Assistance Program, which provides energy education, assessments, and conservation services to low-income households in Yolo, Solano, San Joaquin, Contra Costa, Alameda and Sacramento counties. The ideal candidate is reliable, customer-focused, and detail-oriented with strong communication skills and the ability to thrive in a fast-paced team environment. RESPONSIBILITIES: - Manage large volumes of outbound calls efficiently and professionally. - Identify income-eligible customers using a proprietary database. - Build rapport and engage callers to ensure excellent customer service. - Maintain accurate and comprehensive records of all interactions in the call center database. - Schedule appointments for Energy Specialists using Appointments Plus software. - Explain program offerings and eligibility requirements clearly. - Secure property owner permission for work authorization when necessary. - Meet or exceed individual and team performance metrics and call quotas. EDUCATION & EXPERIENCE: - High school diploma or GED required. SCHEDULE & COMPENSATION: - Monday – Friday, 8:00 AM – 4:30 PM (Full-Time, 40 hours per week) - Bonus pay is available based on daily performance metrics. WORKING CONDITIONS: - Standard office environment with frequent telephone and computer use. - Prolonged periods sitting at a desk and working on a computer. - Must be able to occasionally lift or move office materials up to 15 lbs. PHYSICAL REQUIREMENTS: - Prolonged periods of sitting at a desk and working on a computer and telephone. - Frequent use of hands and fingers for typing, data entry, and phone operation. - Ability to speak clearly and hear over the phone for extended periods. - Must be able to lift up to 15 pounds occasionally (e.g., office supplies, files). - Regularly required to see and read computer screens and printed documents. - Occasional walking, bending, or reaching within the office setting. **Qualifications** - Proven track record of meeting or exceeding performance goals. - Excellent verbal communication and active listening skills. - Familiarity with customer relationship management (CRM) systems is a plus. - Effective multi-tasking, time management, and prioritization skills. - Strong attention to detail and accurate data entry skills. - Bilingual (Spanish/English) is a plus. - Previous experience in a customer service or support role preferred. #J-18808-Ljbffr