IT Support Analyst

Description Our Client is seeking a Regional IT Support Analyst to provide hands‑on end user support across North America. This role will serve as the primary point of contact for end‑user computing support, device provisioning, onboarding/offboarding, hardware lifecycle management, executive support, boardroom technology, and IT asset management. The analyst will also assist with major incident resolution, vendor coordination, and IT infrastructure changes. Key Responsibilities Provide Tier 1/Tier 2 end-user hardware and software support Deliver white-glove support to executive leadership and boardroom environments Manage device provisioning, deployment, onboarding, and offboarding activities Maintain IT hardware inventory, stockrooms, loaner devices, and spare equipment Coordinate vendor and third‑party support for onsite services Support incident, request, and asset management through ServiceNow or equivalent ITSM platforms Serve as the regional escalation point for urgent technology issues Assist with telephony, printers, laptops, desktops, and other end‑user technologies Support local infrastructure changes and coordinate with infrastructure teams Assist Lab and Operational Technology (OT) teams with isolated/offline equipment needs Attend service management meetings and prioritize regional IT support activities Required Skills 5+ years of IT hardware and software support experience Strong customer service and end‑user support experience Experience with ServiceNow or similar ITSM platforms Microsoft device provisioning and software deployment experience Professional communication, documentation, and follow‑up skills Experience managing IT equipment lifecycle and asset inventory Ability to support executive users and high‑priority incidents Preferred Skills Workstation imaging experience SCCM administration/support experience Microsoft Intune experience Mobile Device Management (MDM) experience Experience supporting geographically dispersed teams Ability to work across multiple time zones Must-Haves 5+ years of IT support experience ServiceNow or equivalent ITSM tool experience Microsoft endpoint/device deployment experience Strong troubleshooting and customer‑facing skills Onsite support experience Nice-to-Haves SCCM Intune MDM solutions Executive support experience Boardroom/AV support experience Agricultural or manufacturing industry experience Skills Support, Troubleshooting, Customer service, Desktop, Active directory, Technical support, Service desk, Servicenow, sccm, Application support, Hardware, Office 365, Windows, Phone support, Mac Top Skills Details Support,Troubleshooting,Customer service,Desktop,Active directory,Technical support,Service desk,Servicenow,sccm,Application support,Hardware Job Type & Location This is a Contract to Hire position based out of Alsip, IL. Pay and Benefits The pay range for this position is $25.00 - $28.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Alsip,IL. Application Deadline This position is anticipated to close on Aug 21, 2026. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI) We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools. #J-18808-Ljbffr