Part Time Front Desk Agent - Cambria White Plains

Front Desk Agent

Operate the functional areas of guest registration, bell services, telephone services, and guest reservations to ensure guest satisfaction and maximize hotel profitability. Primary responsibilities include:

• Resolving guest complaints to the satisfaction of the guest; responding promptly to any guest request for service; using the hotel's computer system for reservations, scheduling, or other guest-related services; and answering the hotel telephones courteously and efficiently.
• Maintaining a "can-do" and a "guests first" attitude at all times.
• Working as a member of the overall hotel team to ensure that each guest has an experience that exceeds their expectations.
• Attending scheduled training sessions within the hotel as dictated by the brand and the hotel management.
• Ensuring adherence to procedures for guest and associate security and emergency procedures as established.
• Abide by established procedures for hotel accounting, credit control, handling of financial transactions, and security of monies.

Requirements:

• Previous hotel guest service experience strongly encouraged.
• Must be willing to work a variety of AM/PM/Overnight, weekend, and holiday shifts.
• Requires strong command of the English language to include speaking, reading, and writing. Bilingual is a plus.
• Requires strong organizational skills.
• Must be able to multi-task and work independently.
• Able to be on your feet/stand for long periods of time.
• Excellent people skills, listening skills, and an energetic personality.
• Meet/exceed customer and team expectations; a true desire to satisfy the needs of others in a fast-paced environment.
• Must possess basic computer skills, i.e., Microsoft Word and Excel, Internet Explorer, etc.
• Cash handling experience strongly desired.
• Able to lift, pull, or carry items weighing approximately 50 pounds.

Qualifications:

• Education/Experience: High School Diploma or Equivalent
• Skills: Interpersonal skills, computer aptitude, communication, organizational skills, and customer service orientation.