Employment Specialist - Experienced

Job Description

Job Description

Are you Motivated, Humble, and Smart? This could be the right career for you.

The Employment Specialist’s primary emphasis is on filling job orders and inside sales activities. The

Employment Specialist exercises discretionary judgment in administering Express systems and procedures

when recruiting, hiring, and assigning associates to clients. Employment Specialists are expected to build and maintain a strong core of associates with a variety of job skills and be able to fill job orders quickly and

efficiently on a daily basis. This is done by effectively documenting all activities in the automated system and reaching daily and weekly sales activity goals. Employment Specialists must use consultative sales techniques as they persistently make sales contacts – strong phone and interpersonal skills are essential.

Employment Specialist Job Responsibilities

• Cross-trained and able to complete the duties of the Front Office Coordinator and Recruiting Specialist

if/when business demands.

• Fill 100% of all qualified job orders with urgency.

o Qualify and take thorough and complete job orders.

o Ensure the job order is fillable based on the availability of associates and the client’s timeline.

• Make MPC Calls weekly and additional inside sales calls daily. Metrics will be set by Franchisee.

o Assist with appointment setting for the Sales Representative or the Franchisee.

o Convert 100% of local Employment Verification Calls into sales and/or recruiting calls.

o Take advantage of every phone interaction to MPC associates, gain additional information, or

schedule appointments.

• Recruit, interview, and retain a qualified pool of associates.

o Adhere to the Express Employee Selection Process.

o Coordinate client interviews and assignments.

o Complete Employment Verification calls on every associate prior to assignment.

o Ensure high satisfaction levels by following up with associates on a consistent basis.

• Generate and expand business with existing and new accounts.

o Broaden and diversify the client base by presenting the full range of service offerings.

o Consistently build and maintain relationships with clients and prospects through weekly

connects, including updates on current/open job orders.

o Complete client visits and safety tours.

o Invite clients and prospects to marketing events.

o Ensure high satisfaction levels by following the Express Quality Control Process.

• Increase office and team effectiveness through daily communication.

o Work closely with all team members to ensure job orders are filled in a timely manner.

o Work with Sales Representatives to synchronize sales and recruiting.

• Provide administrative supervision of Express associates.

• Conduct business in compliance with all applicable laws, regulations, and organizational guidelines.

o Develop and maintain reference materials, knowledge of the market, staffing industry, and

pertinent labor laws.

o Maintain a thorough knowledge of the staffing and placement services offered by Express as

well as pricing techniques and strategies.

o Utilize research, community activities, and training opportunities to develop awareness.

o Adhere to Express systems and policies.

• Commit to meeting regularly with Team Leader and/or Franchisee for continued development.

o Learn and use Situational Leadership language in meetings.

o Prepare reports and provide metrics/activity levels to Team Leader and/or Franchisee prior to

scheduled meetings.

o Commit to a quarterly Individual Development Plan (IDP).

• Perform other related duties as necessary and assigned.

o May be required to compose routine correspondence and reports.

o May be required to resolve timecard and billing inquiries to ensure accurate, timely

paychecks/invoices.

o May be required to assist with collections of delinquent accounts.

Employment Specialist Qualifications

• Must be able to work effectively under stress.

• Ability and willingness to learn various technological platforms.

• Occasional trips to client locations require travel and potential exposure to weather.

• Occasional out-of-town trips may be required.

• Consistently demonstrates high performance and goal achievement.

• Business acumen and ability to see the “big picture.”

• Consistently demonstrates the values of the organization and strives to represent the Express Employment Professionals brand in a positive and uplifting manner.

• Commitment to integrity, authenticity, and giving/receiving feedback in a healthy, effective manner.

• Shows compassion for others – internal team members, job seekers/associates, and client

representatives.

• Committed to an environment of continuous learning and professional development.

Education and Experience

• GED or High School Diploma

• Customer service experience

• Strong communication, interpersonal, and organizational skills

• Ability to work independently and as part of a team

• Proficiency in Microsoft Office and other relevant software

Express Employment Professionals has helped good companies find good people in West Palm Beach and the surrounding area! We serve various excellent employer companies to help them find the best employees.

Company Description

Express Employment Professionals has helped good companies find good people in West Palm Beach and the surrounding area! We serve various excellent employer companies to help them find the best employees.