Associate Principal, Software Engineering

Associate Principal

We are seeking a highly skilled and experienced Associate Principal to join our Incident Management Support Team – OEM. Focusing on operational practices, the ideal candidate will have experience in cloud engineering, container orchestration and a strong background in providing Level 2 technical support and managing enterprise service management platforms like ServiceNow.

Primary Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each primary duty satisfactorily.

Key Responsibilities

• Cloud Engineering: Support and manage applications and services in a hybrid- cloud environment such as AWS. Ensure optimal performance, cost-efficiency, and security.
• Container Orchestration: Support Kubernetes clusters for containerized application deployment, scaling, and management.
• ServiceNow Integration: Configure and integrate DevOps tools and processes with the ServiceNow platform to automate incident management and support other IT service workflows.
• Technical Support: Serve as a subject matter expert for Level 2 technical issues, troubleshooting complex problems related to software engineering, cloud infrastructure, and application performance.
• Collaboration: Work closely with software development, deployment, and SRE teams to ensure seamless integration and a shared understanding of operational requirements.
• Monitoring & Optimization: Implement comprehensive monitoring and logging solutions to ensure system health and proactively identify and resolve issues.

Supervisory Responsibilities

• None

Qualifications

• Hands-on experience with ServiceNow, including ITSM, ITOM, and other relevant modules.
• Experience providing Level 2 technical support in a fast-paced, enterprise environment.
• Excellent problem-solving, analytical, and communication skills.
• Minimum of 5 years of experience in DevOps, Software Engineering, or similar role.

Technical Skills

• Demonstrable expertise in Cloud Engineering on at least one major platform (AWS, Azure, or GCP).
• Proven experience with containerization and orchestration technologies, specifically Kubernetes.
• Hands-on experience with ServiceNow, including ITSM, ITOM, and other relevant modules.
• Experience providing Level 2 technical support in a fast-paced, enterprise environment.
• Excellent problem-solving, analytical, and communication skills.

Education and/or Experience

• Bachelor's degree in computer science, Information Technology, or a related field.
• Minimum of 5 years of experience in DevOps, Software Engineering, or similar role.

Certificates or Licenses

• None

About Us

The Options Clearing Corporation (OCC) is the world's largest equity derivatives clearing organization. Founded in 1973, OCC is dedicated to promoting stability and market integrity by delivering clearing and settlement services for options, futures and securities lending transactions. As a Systemically Important Financial Market Utility (SIFMU), OCC operates under the jurisdiction of the U.S. Securities and Exchange Commission (SEC), the U.S. Commodity Futures Trading Commission (CFTC), and the Board of Governors of the Federal Reserve System. OCC has more than 100 clearing members and provides central counterparty (CCP) clearing and settlement services to 19 exchanges and trading platforms. More information about OCC is available at

Benefits

A highly collaborative and supportive environment developed to encourage work-life balance and employee wellness. Some of these components include:

• A hybrid work environment, up to 2 days per week of remote work
• Tuition Reimbursement to support your continued education
• Student Loan Repayment Assistance
• Technology Stipend allowing you to use the device of your choice to connect to our network while working remotely
• Generous PTO and Parental leave
• 401k Employer Match
• Competitive health benefits including medical, dental and vision

Visit for more information.

Compensation

The salary range listed for any given position is exclusive of fringe benefits and potential bonuses. If hired at OCC, your final base salary compensation will be determined by factors such as skills, experience and/or education.

In addition, we believe in the importance of pay equity and consider internal equity of our current team members as part of any final offer.

We typically do not hire at the maximum of the range in order to allow for future and continued salary growth. We also offer a substantial benefits package as noted on

All employees may be eligible for a discretionary bonus. Discretionary bonuses are based on various factors, including, but not limited to, company and individual performance and are not guaranteed.

Salary Range $111,300.00 - $153,200.00

Incentive Range 8% to 15%

This position is eligible for an annual discretionary incentive compensation award, for which the target range is listed above (see Incentive Range). The amount of such award, if any, will be based on various factors, including without limitation, both individual and company performance.