Field Operations Manager

Overview Field Operations Manager will support the Global Automation Engineering department by managing a team of field technicians and engineers responsible for installing, maintaining, servicing, and troubleshooting complex automated systems. This onsite role is located in our Mt. Juliet, TN facility and follows a Monday‑Friday schedule of 8:00AM – 5:00PM. Responsibilities Lead and manage day‑to‑day field team operations. Provide oversight, coaching, and leadership to field technicians and engineers. Oversee scheduling and deployment of field teams to support build, installation, commissioning, and troubleshooting activities as needed from the GEA department. Provide product and service expertise to support technicians, engineers, internal staff, customers, and sales teams with technical questions, issue resolution, and service‑related guidance. Ensure successful completion, documentation, and closeout of commissioning and field operation assignments in accordance with customer requirements, internal standards, and project timelines. Ensure compliance with company policies, procedures, quality standards, performance expectations, and safety requirements. Coordinate with operational leadership to identify and address staffing gaps, shifting priorities, escalation needs, and operational challenges. Work with clients and internal teams to address urgent emergency service needs; coordinate and dispatch field resources when appropriate. Monitor workforce utilization and report to management when resources are insufficient, not effectively utilized, or when customer requests exceed reasonable operational capacity. Travel to customer facilities as required to support employees, business needs, and leadership coordination. Perform other related duties as assigned by supervisor or management to support the evolving needs of the business. Requirements 7+ years of field operations, service, commissioning, preventative maintenance, troubleshooting, or related automated electro‑mechanical systems experience. Prior leadership, supervisory, or team‑lead experience in field operations, service, commissioning, or troubleshooting of automated electromechanical systems. Demonstrated experience in employee oversight, scheduling, workforce coordination, and performance management. In‑depth knowledge of automation and robotics industry standards and best practices. Experience supporting field operations involving large‑scale installation of automation and robotic systems. Ability to read, interpret, and communicate technical and operational information effectively, including system drawings, schematics, and other engineering documents. Experience with MS Office (Outlook, Excel, PowerPoint). Highly organized, collaborative, and self‑motivated with excellent attention to detail. Customer‑service oriented and capable of providing professional communication to customers and internal stakeholders. Preferred Qualifications 7+ years of related training and experience in a technical, engineering, or science‑oriented field; or an equivalent combination of education and experience. Bachelor’s degree preferred but not required. Excellent interpersonal skills with individuals at all levels of the organization. Ability to maintain composure while managing team members and dynamic projects in a fast‑paced environment. Strong influencing skills to manage resources indirectly to meet project deadlines. Ability to handle a variety of situations and tasks with minimal direction from senior management. Ability to interface with customers, vendors, and executives daily, coupled with a strong business‑development attitude and maturity in handling sensitive situations. Logical and strategic problem‑solving skills. Compensation Pay Range: $88,000.00 – $147,000.00 Equal Opportunity Statement Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions. #J-18808-Ljbffr American Bankers Insurance Company of Florida